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Category: Blog

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Contact Centre, contact centre solutions, customer satisfaction, Blog, contact center

Call Centre Frustrations May Cause Customers to Buy Elsewhere

I recently came across an article in Contact Center World, entitled "Call Center Frustrations May Cause Consumers to Shop Elsewhere". That may seem like a statement of the obvious but its one which ...
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By : Jason Evans / 23 June, 2011 /

data center, Posts, wan, wan acceleration. WAN optimisation, wide area network, bandwidth, cloud, Cloud Computing

Law firm finds WAN optimisation key to data centre consolidation

Bandwidth limitations and latency have become a common way of life for WAN managers who can’t afford an upgrade, but virtualization and data centre consolidation are forcing many IT shops to confront ...
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By : Jason Evans / 22 June, 2011 /

bandwidth management, network optimisation, network performance, Posts, private clouds, silver peak systems, WAN Deduplication, WAN optimisation

The Great WAN Debate - Bandwidth vs Optimisation

When assessing the performance impact of increasing WAN Bandwidth against implementing WAN Optimisation, you really do need to consider ALL of the variables.
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By : Jason Evans / 21 June, 2011 /
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