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Category: Blog

Blog

IT support, News, Cloud Computing

IT Support Outsourcing, are you ready?

Most companies as they grow in numbers start to realise their IT can be a real headache. The larger your business gets in revenues and people, the higher the risk of severe disruption or data loss, ...
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By : Jess Jepson / 31 January, 2015 /

Blog, Cloud Communications

Mitel Phone Manager: Toaster Soft Keys Explained

As part of Mitel Phone Manager when you are on a call you will see what is called 'the toaster' which is a little pop up at the bottom corner of the screen. The toaster includes various information ...
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By : Jess Jepson / 29 January, 2015 /

Contact Centre, rfp, Blog, Call Centre

How to create a Contact Centre RFP - Part 1

Creating a Request for Proposal (RFP) for a Contact Centre solution is relatively challenging because of it complexity and often vast array of individual requirements.
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By : Jess Jepson / 28 January, 2015 /

Contact Centre, MiVoice Call Recording firewall ports, oaisys firewall ports, Blog

Oaisys Talkument Firewall Ports

We recently received a request from a customer who has an Oaisys call recorder. They have the requirement to access the recorder from other branch offices. Unfortunately, the other offices have the ...
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By : Jess Jepson / 28 January, 2015 /

Business Internet, News, Posts

Superfast Wireless Internet Now Available in Newcastle

Good news for businesses in Newcastle as Denwa can now offer wireless internet services, any business within the postcodes areas listed below can benefit from cloud optimised services.
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By : Neil Tennant / 28 January, 2015 /

mitel latency, mitel quality issues, Blog, Cloud Communications, mitel bandwidth

Mitel Phone Bandwidth explained

So you're looking to roll out a Mitel telephone system for business use or already have one and are getting some quality issues?
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By : Jess Jepson / 27 January, 2015 /

xarios phone integrator, Xarios Phone Integrator Server Pre-Requisites, Blog, Cloud Communications

Xarios Phone Integrator Server Pre-Requisites

Here are Xarios Phone Integrator's server Pre-Req’s, you can host the Xarios Application Server software and database in VMware if you want. The licence is dongle'less!
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By : Jess Jepson / 26 January, 2015 /

Blog, Cloud Communications

Telephone System Supplier? Look no further

Happy New Year phone system buyers of the UK!
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By : Jess Jepson / 20 January, 2015 /

Cloud Computing, Blog

How to Screen Pop Proclaim software

Using a macro within Xarios Phone Manager for Mitel phone systems (MiVoice Office) you can now screen pop Proclaim software by Eclipse.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

An Introduction to VoIP

What is VoIP? VoIP stands for ‘Voice-over-IP’ and is a new(ish) business telephone service that uses internet based lines, as opposed to the conventional digital telephone lines, such as ISDN ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Headset Mode on/off

What is the headset on/off feature code on the Mitel 5000 / Inter-Tel 5000?
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

What are Silent Calls?

Have you ever answered the phone only to hear silence, then after a couple of seconds somebody speaks to you? This is what’s called a silent call the gap between you answering the phone and someone ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Sales Closes – Close before you close

When successful sales people wake up in the morning most will have made the decision within seconds that the day will be a positive one.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

The Denwa Customer Experience

In a recent utilities consumer satisfaction survey carried our by Customer Focus, the biggest complaint was being passed from ‘pillar to post’ when trying to contact the correct person. Only a third ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

What would happen if your phone system stopped working?

Whether your company is a large corporation or a small local business, communication is the key factor to financial success.  So would you risk being cut off from the outside world whilst you ...
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By : Jess Jepson / 16 January, 2015 /

Posts, Blog, Business Internet

SIP Review | A short guide with 10 top tips

Ensure your network infrastructure is capable of supporting VoIP For SIP trunking, ensure you have a qualified SIP-aware firewall Choose your SIP provider carefully, check them out! For SIP devices ...
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By : Jess Jepson / 16 January, 2015 /

Posts, Blog, Business Internet

SIP Review | A short guide with 10 top tips

Ensure your network infrastructure is capable of supporting VoIP For SIP trunking, ensure you have a qualified SIP-aware firewall Choose your SIP provider carefully, check them out! For SIP devices ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

How to add notes to a Call Recording on recordX

Adding notes to a call recording can help to improve training of call centre staff but also detail any disputes that have occurred and users can be brought up to speed quickly.
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By : Jess Jepson / 16 January, 2015 /

Posts, Blog, Business Internet

SIP Review | A short guide with 10 top tips

Ensure your network infrastructure is capable of supporting VoIP For SIP trunking, ensure you have a qualified SIP-aware firewall Choose your SIP provider carefully, check them out! For SIP devices ...
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By : Jess Jepson / 16 January, 2015 /

Posts, Blog, Business Internet

SIP Review | A short guide with 10 top tips

Ensure your network infrastructure is capable of supporting VoIP For SIP trunking, ensure you have a qualified SIP-aware firewall Choose your SIP provider carefully, check them out! For SIP devices ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

The importance of site assurance and care levels for business continuity

A lot of today’s businesses are dependent on making and receiving calls. In order to do this their phone systems and lines must be working at all times. But what would happen if that phone line or ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Looking for Phone System Maintenance?

Most companies recognize that their communications infrastructure is the heart of their business. The telephone lines and system are often responsible for a multitude of business services such as ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Why hosted diallers are becoming common place in call centres

Have you ever answered the telephone to a company and been subject to a silent pause before anybody responds to you?
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

IP Phone Solution vs Digital

Small to medium businesses have the choice of having Digital Phones or IP Phones on a new phone system.
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By : Jess Jepson / 16 January, 2015 /

Posts, Blog, Business Internet

SIP Trunks | What’s all the fuss about?

It’s been a common question in the business world over the past few years, what’s all this SIP about?
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By : Jess Jepson / 16 January, 2015 /

Posts, Blog, Business Internet

SIP Trunks | What’s all the fuss about?

It’s been a common question in the business world over the past few years, what’s all this SIP about?
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Changing the status of your phone to Do Not Disturb

To change the status of your Mitel phone to do not disturb key in ‘372’ on the keypad. The screen on your phone will display ‘select dnd msg’ and give you the option to choose the message users will ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Phone Manager Basic Features

Moving into new premises is a perfect time to purchase a new phone system.  This is a cost that most businesses traditionally see as an overhead.  Modern IP Phone Systems can help to change this ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

What is Slamming?

Slamming is a term used when your telephone provider changes without your knowledge or consent. This can happen when your contract with one company is sold to another and happens more regularly than ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

More Phone Manager Features

Xarios Phone Manager allows businesses of all sizes to work more efficiently, not just large call centers.  I am going to go through some more of these features that I use on daily basis.
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Colour Codes for CAT5 Cables

It is essential for us at Denwa to have the correct cables when completing our customer’s installations. As we have completed so many installations, we can usually remember the colour code for ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Remote working on a wireless connection

The snow is here again, and the need for teleworking is showing itself. For users that have their PC’s next to their broadband routers, life is a dream, simply plug in your phone and power supply, ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

VoIP – the future of communications

Voice over IP (VoIP) was developed in order to provide access to voice communication in any place around the world. In most places, voice communication is quite costly. Consider making a phone call ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

A Phone Call from Your Broadband Provider

Calls from People trying to scam you are not a new thing. However, it is always worth being on the lookout.
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Lead Time for Line Orders

Keeping yourself on track with new technologies is extremely important within a business.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Why is it important to have a contract?

One of my main roles within Denwa is to ensure that all contracts are up to date. Every now and then I come across businesses that query why it is so important to have an agreement in writing.
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

See who’s calling you with CLIP

Calling Line Identification Presentation can be used to show you the number of who is calling your telephone. Businesses use this in different ways such as to know if it’s a regular customer/client ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Why IP Phones are better than Digital phones?

This is an interesting debate for telephone enthusiasts, have we gone full circle or do IP phones add value to modern businesses, or simply risk?
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Keep your customers in the know with announcements

We have recently had a customer who noticed that they were losing a large amount of calls every week. Using Oak call logging software, we were able to analyse where the calls were coming from and ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Are analogue lines on the way out?

Analogue telephone lines are on their way out, slowly being replaced by ISDN and SIP. As Fibre to the Cabinet (FttC) and Fibre to the Premises (FttP) are rolled out by BT Openreach and Virgin media.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

how to setup Voicemail to Email on the MiVoice Office 250

The MiVoice Office 250 has the ability to allow you to forward all voicemails directly to your email. This can help you to retrieve your voicemails while out of the office and also to allow you to ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Creating and Assigning Keymaps

With the range of highly sophisticated office phones available from Mitel, it is pretty straight forward to assign our own keymaps! A keymap is the structure of your keys that are on your phone. If ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

vMCD is here!

Mitel have once again changed the world of telecoms platforms with the virtualised Mitel 3300 Communications Director (vMCD) which was developed to be run on a VMware ESXi server (such as vSphere).
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Mitel 5000: Four Built in Analogue Ports

Despite the Mitel 5000 being a system that is associated with IP telephony, there are four analogue ports that come in the Mitel 5000 Starter Pack. The analogue ports can be used for PDQ machines ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Clear Network Alarm 9851

Clears network-wide alarms on every node in the network, but will not affect system alarms. The Clear Network Alarm feature code may be entered on any node in the network, but the Send Network Alarms ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Diverting Calls

Here’s a quick tutorial on how to forward your calls from a Mitel Phone System.
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Crossed Line Faults

Denwa have recently had an unusual fault reported to us where a customer’s outbound calls were being sent to different phone numbers. The numbers that the users were dialling were showing up ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Broadband Issues: Have you turned it off and on again?

It can be very frustrating when your Internet disconnects for a split second and you have to restart your router to get it working again. There are times when a simple restart of the router doesn’t ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Do you hear a Crackly Noise during your Phone Calls?

As winter is with us and the weather is getting colder, wetter and icier, we have had a few customers calling in to say that they can hear a crackle during their phone calls. This can be due to a ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

More Important Phone System Requirements – Phone Lines

One of the main questions about a new telephone system is the type of lines to be installed on the system. ISDN Rentals roughly work out double the price of SIP line rental prices.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Caller ID | Can I manipulate the number I show?

A common question from many of our customers.. “Can I show a different geographic number when I dial out?”
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Telecoms – Making Office Moves More Simple

When placing the order with BT, we have to give them specific information about where in the new offices the lines are going. This includes the floor and room that they are being installed into. We ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Top tips for improving the quality of your calls

Making sure that every call that is made by your team is as near perfect as it can be is not an easy task to undertake.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Best Phone System for Small Business

Buying a phone system for a small business? Which is the best and how to ensure you get value for money? Here are the top 5 tips of all time!
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Benefits of Wallboard Software in your Sales Team

Dial back Lost Calls instantly Effective monitoring of Daily Sales Competitions Monitor Line Usage – Phone System Utilisation Improve customer experience Reduce costs (training / recruitment) ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

The 3 Ring Rule and how to prove you’re the best at customer service in your sector

Do you want to be the best in your industry for customer service and experience? In such a competitive world it’s difficult to find differentiators unless you are the only folk around selling your ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Reporting on Real-Time Calls

Oak reportX will soon have extra functionality with their up-and-coming release of software. There are plans to add their separate piece of software (Active Reports) to their reportX suite of ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Reporting on Real-Time Calls

Oak reportX will soon have extra functionality with their up-and-coming release of software. There are plans to add their separate piece of software (Active Reports) to their reportX suite of ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Are you Missing Calls?

Have you ever had a complaint from someone who hasn’t been able to contact you for the last few days? They might be angry about how you haven’t returned any of their calls. You may not realise but ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Friends and Family calls cost UK business

Recent research states that approximately 10 percent of your staff make expensive calls to their friends and family.
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Protect your business from Phone Hacking

Businesses need to deal with customers efficiently and effectively, which calls for constant improvement in their telephone system. In addition, they need to minimise issues such as unauthorised use ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Muting your Call Recording for Data Protection

It is becoming more and more essential for businesses to record their phone calls to protect themselves and their customers. There have recently been some new legislation that company’s need to abide ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Call Recording Legislation

Call Recording is a legal requirement for certain businesses especially if you are taking sensitive data over a phone call. With so much legislation to look through to find what is relevant it can be ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Call Recording improves Sales Figures

John the Sales Manager felt disappointed as he reviewed Julian’s sales figures. He knew that he was talented and friendly on the phone but these numbers did not make sense. Why was he failing to make ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Cloud Telephony

Denwa are always looking at how we can provide the best service and the best telecoms solutions to cater to individual company’s needs. Keeping up with new technologies and ideas is something that we ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Changing your Line Provider

Changing your phone line provider has always been seen a tricky task to undertake. This really is not the case. However, there are some things to bear in mind to ensure that you get the best deal ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

The date on my computer has changed, where is my call data?

We have had a few instances where customer’s computers have had their date settings changed incorrectly. This can cause a little issue with Oak reportX as the software uses the computer’s time to ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Callview Navigator, intelligent call centre routing

For those who have experience of using Callview you’ll probably know by now that the product can no longer be licensed or upgraded unless you upgrade from Callview 4.x to Mitel Customer Service ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Too many messages!!!!

One of the more common support tickets we see is where on a Mitel 5000 system a user will report that they have an orange light flashing on their phone and a notification saying they have received a ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

UC Express Softphone

You can use your PC as a softphone connected to your Mitel 5000 as a SIP extension. All you need is the Unified Communicator Express application and a CAT F license on the phone system.
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

FTTM - An Introduction

What is FTTM? FTTM stands for Fibre to the Mast. It is a wireless broadband service for business that dramatically increases the speed of business broadband. It is proving popular in areas that may ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Non-geographic Numbers

When calling non-geographic numbers (which is commonplace in businesses) it can be very confusing to know what you are being charged. This is due to the fact that the phone companies themselves ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

More annoying calls to block!

Last week we looked at how to block calls on an Avaya IP Office system, this week we will look at the same, but on a Mitel 5000. You will need the Mitel 5000 System Administration and Diagnostics ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Reduce the cost of your phone bill with a telecoms review

Everyone loves value for their money. We are always on the lookout for the cheapest deal whether it’s for the 3D flat screen telly or for that great mobile deal with unlimited minutes and Wi-Fi.
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Telecom Abbreviations Explanations

Abbreviations save time and effort within the workplace. A statement that is only true if you are aware of what they stand for. Since working at Denwa I have found it extremely useful to learn the ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to Backup your RealViewer settings

RealViewer is the wallboard software for Mitel phone systems. It’s part of the Mitel Customer Service Manager reporting suite.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

What’s the real value of a UPS?

In modern companies today, the phone system is a vital competent of the day to day functionality and operation of the business. The major of modern PBX phone systems such as Mitel, Avaya, Samsung and ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Accessing Voice Mail from Remote Locations

A great feature available with the Mitel 5000 allows individuals to access their voicemail when they are out of the office. This can be quickly setup within Mitel programming by using a spare DDI and ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Line plant, pairs and your line explained

The external Openreach network consists of a series of cables, wires, and fibre optic links that connect residential and business premises to the local telephone exchanges. Collectively these are ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Thinking of moving to IP? Read this..

Digital telephones were once the mainstay of modern phone systems, however the winds of change are upon us, and here there be dragons.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Save, No Delete, No – wait…

Old habits are hard to break; thankfully, however, you don’t always need to break them. On a Mitel 5000 phone system, the voicemail is designed so that the ‘9’ button will delete the message ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

How to reduce Lost Calls and make more Money!

It’s one of those ever increasing frustrations in a small business. Managing lost calls can be devastating for SMEs and if not addressed and can cost the company thousands per year.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Introduction to VoIP Phone Systems

VoIP Phone systems work over the broadband which in turn runs off an analogue line. This is an alternative to having calls through your phone system directed through analogue or ISDN lines.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

The basics of a VoIP System?

A hosted telephone system is where the central control unit or server for the phone system is located off-site, instead of a fixed line telephone system that is housed in your office. A fixed line ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Night Ring On/Off 9860

Feature Code 9860 on the Mitel 5000 phone system enables and disables the manual night mode function.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Clear System Alarm 9850

Clears all local and network-wide system alarm displays on your node.
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Program System Speed Dial 9801

To program System Speed Dials on Mitel 5000 dial 9801 from an administrator phone. By default the system supports up to 1000 records and can be imported using an excel formatted file.
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Phone System Recording Tips

The following are tips for designing an effective Call Routing Announcement application:
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Ethernet marches on 40 years

The death knell for Token Ring Networks was sounded 40 years ago on May 22nd 1973 when Xerox PARC, the research and development department of the famous photocopier maker, published documentation on ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Advanced Features on VoIP Phone Systems

VoIP Phone Systems can have advanced features, if there is a requirement. They can simply be added to the monthly package so there is no need for costly installs or downtime. Advanced features are ...
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By : Jess Jepson / 16 January, 2015 /

non geographic numbers, Blog, Business Internet

What are 033 Numbers?

You may have noticed recently that companies are opting to have their own 033 number. We at Denwa have changed our main number to 0330 333 7323 as we believe that this will be beneficial to our ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Should I upgrade from Cat5 to Cat6?

A lot of Customers consider the choice between Cat5e and Cat6 cabling when installing or looking to upgrade their cabling infrastructure. One of the most common misconceptions is that by opting for ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

What are Mod Taps?

Different businesses use different types of phones with their phone system. Even though IP, digital and analogue phones may be compatible with the Phone System, it may be difficult to physically plug ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Denwa to launch Fast Track Engineering Academy, apply now

Do you know someone looking for a career in an I.T/Telecoms based role? Denwa are growing it’s technical team by introducing a Fast Track Engineering Academy in June 2013.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Softphones: What and why?

A Softphone is a Software program that enables the user to make calls from his/her PC or laptop which gives the user the opportunity to expel the need for hardware, or to compliment an existing piece ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

“You have accessed a network to which you are not subscribed”

As Denwa maintain a wide range of phone systems nationwide, we understand that there can be problems with any of the equipment or services that are connected to it. The most recent fault that has ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Calls received from 009012

There are plenty of cases where random numbers seem to call your home or business. We have had a new one this week with calls ringing each one of our DDIs out of hours and leaving a small message.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Cloud Telephony – not sure which way to go?

Cloud is very much a buzz word in the world of computing and technology and there remains a lot of hype around the subject.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Recently graduated? Fancy a job in Sales?

Denwa are pleased to announce the forthcoming launch of their Denwa Academy. Designed to recruit local people across Lancashire and surrounding areas we are seeking graduates to join our team.
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Planning an office move in the cold season – 3 Top Tips

Every year we see a uptake in office moves and expansions towards Christmas, if you’re planning a move then here’s 3 top tips to help guide you through a smooth move when it comes to your business ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

RecordX Emailing a call recording

How to email a call recording within the call player Before emailing a call recording to a client, we strongly advise you to review the call and mask if necessary, any private or personal details ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Using the Handoff Feature in Dynamic Extension Express

One of the aspects of the Mitel IP Phone’s Dynamic Extension Express system is the hand off feature. The hand off feature comprises the ‘Push’ and ‘Pull’ functions: the ‘Push’ function allows you to ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Why small business owners need call recording..

Just imagine the day that you receive a Dear John email from a client. They state that their enquiry wasn’t dealt with in the right way and now they’re leaving you.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications, inter-tel maintenance, inter-tel reseller, inter-tel upgrade

Running an Inter-Tel? What to do now

If you’re like me then you’re reading this due to your love for the Inter-Tel phone system you have in your office right now. As you are probably aware Inter-Tel was acquired by Mitel Networks in ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Phone Systems Review – Who’s best for Small Business?

If we’re lucky enough to receive your enquiry for a new phone system then its our job to advise you of the best phone system for small business.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Which Telephone System for 2014?

If you’re a small or medium sized business then you’re spoilt for choice when it comes to a new office telephone system. However beware, your judgment may easily be blurred by the claims of ‘Cloud ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications, small business telephone system, small telephone system

Best Phone System for Small Business

I’ve been working with phone systems for 15 years now and year on year people ask me which telephone system is best for business?
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

How Does FTTC Internet Work?

Fibre broadband, or FTTC as it is known in the trade, has been arriving all over the country providing the next generation in broadband connectivity. It’s the new kid on the block, with shouts of ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Phone Systems Manchester, Choose Solar

Whether you’re in a city office or on a trading estate in Manchester, Solar are a local telephone system supplier across the Greater Manchester area.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Phone System Maintenance, give us a bell

A big clanger to drop nowadays in business is not having a maintenance contract on your telephone system. Old or new these notorious prices of electronic equipment will inevitably go down the day you ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Phone Systems Lancashire, we are DENWA

A place where every phone matters.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Phone Systems UK, who to rely on in 2014

I just came back from an conference held by one of our main suppliers and interestingly enough some rumors were floating around about the state of some pretty major players in the UK phone system ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Software as a Service (SaaS) Rob’s Review

Benefits of SaaS Solutions For small and medium sized business owners and managers in particular, today’s web applications are delivering cost effective and cash flow friendly solutions using SaaS ...
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By : Jess Jepson / 16 January, 2015 /

phone system installation, Blog, Cloud Communications

Planning the perfect Phone System Installation

You are about to choose your new phone system supplier, before you choose you need to be aware of the installation and service you will receive before deciding. This is vital, making a mistake will ...
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By : Jess Jepson / 16 January, 2015 /

Contact Centre, Blog

Improving Customer Service in 2014

Offering your customers a memorable support experience sets you apart from your competition for sure.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Why are my buttons upside down?

It’s a strange phenomenon when your new Mitel IP phone arrives with a key the wrong way up, so I thought it was worth sharing.
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Hootsuite Vs Buzzbundle: a social-media management showdown

From a marketing perspective, social-media is easily one of the fastest growing benefits of technology, giving businesses a wealth of opportunities to reach consumers directly in ways that, up until ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Och aye the noo

After a busy weekend, Team Denwa are cruising the M6 on route to Edinburgh!
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Using Hoopla in a Sales Team

Take any football game you ever went to and try to imagine yourself or any of the thousands of people around you happy to sit there and watch your team lose! Wouldn’t happen! Friend or stranger, ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Cut the Cost of your Business Phone Bill

Making and receiving phone calls on a day-to-day basis is a must for companies. This is why a lot of people just pay the phone bill received and don’t question it. It’s a necessity so needs to be ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to install The Outlook Client Plug-in On your Unified Messaging

Before you begin this procedure, be sure to obtain the location of the OutlookClientPlugin.exe file from your System Administrator.
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

How to improve the quality of your VoIP calls

Are you experiencing a lull in the quality of your VoIP calls? In business, few things can be more frustrating than patchy VoIP conversations that create nothing but problems between call ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Five reasons why your buisness should switch to VoIP!

Does your company regularly make costly long-distance/international phone calls? Are you looking for a reliable solution that will minimise expenditure, boost productivity and give you the ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Creating an Appointment using Outlook calendar

Outlook is great for organising your meeting and other appointments, and the calendar is extremely easy to use.
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Tips for using Outlook Mailbox

In most businesses, the main form of communication is still email, so it is very important to be able to use a good and effective emailing system.The Microsoft Outlook Mailbox is a very simple, ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Create and Share files using OneDrive

OneDrive is where to go to share Word documents, Powerpoint presentations, Excel spreadsheets, or any other Microsoft Office files. It uses the cloud to store these files, so that you can access them ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Add Background Music or Narration to your PowerPoint Presentation

If you ever feel that your PowerPoint Presentation is a little on the boring side, you can always add some music to liven things up a bit.
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Filtering Emails in Outlook

When you are receiving a lot of emails every day, your inbox can become very full, which makes it difficult to find specific emails. This is why Microsoft Outlook has the filter option, which makes ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Create a New Search Folder in Outlook

Searching through hundreds of emails for a specific one in Microsoft Outlook can be extremely frustrating. This is why it can be beneficial to use Search folders. When selected, these only show ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Adding a YouTube video into PowerPoint 2013

One of the new features of PowerPoint 2013 is the ability to more easily add a YouTube video to any slide on your presentation. This was possible on the previous versions of PowerPoint, but the 2013 ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Setting up an Automatic Reply on Outlook

Automatic replies are good to set up if you are out of the office for a period of time. On Microsoft Outlook, you can set automatic replies up to inform somebody that you are out of the office and ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Turn your PowerPoint Presentation into a Video

When you want to send a PowerPoint Presentation to somebody as an email, publish it on the internet, or put it onto a CD to play back whenever you want, you can turn your presentation into a video, ...
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By : Jess Jepson / 16 January, 2015 /

Cloud Computing, Blog

Add Hyphenation to your Word Document

Hyphenation is quite a hidden feature on Microsoft Word. It allows longer words at the end of a line to spill over onto the next line. This can improve the look of your document, as it reduces the ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Fibre Optic Broadband Has Landed in Burnley!

Fibre Broadband Is Here! For long-suffering residents of Burnley who have had to deal with slow and unreliable network connection speeds, the arrival of Fibre optic broadband in the area means that ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Business Internet

Fibre Broadband in Fence, Lancashire – at last!

Looks like in the past few weeks BT have finally rolled out a shiny new fibre to the cabinet (FTTC) presence in Fence, Lancashire.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Prioritising Hunt Group Calls for the MiVoice Office

Businesses are always looking for ways to improve customer satisfaction and deal with more important issues efficiently. An example of this would be if your business uses a technical helpline where ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to transfer a call to Voicemail on the MiVoice Office

We are going to go through how to transfer calls into someone’s voice mailbox (it could be your own, or a colleague etc.). After someone has dialled into the telephone, simply answer the telephone ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to program a house phone on the MiVoice Office Phone System

One of the common features of phone systems is the ability to have what is known as a house phone. The house phone is an extension that, as soon as it goes off-hook, will immediately dial through to ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Office – Feature Codes Explained

Feature Codes on the MiVoice Office platform are found inside of the ‘System’ section, and then under ‘Devices and Feature Codes’ then ‘Feature Codes’. Selecting this option will show you a list of ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to reset the Voicemail password on a MiVoice Office phone system

One of the more common support requests we see on the Denwa help desk is users who have forgotten their voicemail password, so this is a quick guide on how to reset the user’s voicemail password.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to divert hunt group calls on a MiVoice Office

Here we are going to go through how to remove or add yourself to a hunt group using the MiVoice Office phone system. On the MiVoice Office you will have a feature available to you called Hunt Group ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to use Call Pickup on a MiVoice Office

A common feature on the MiVoice Office phone system, as it is with many other phone systems, is a feature called call pickup (also named reverse transfer in the MiVoice Office user guide). Basically, ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to setup On-demand Call Recording on MiVoice Office

One of the features you may want to take advantage of in the MiVoice Office system is its built-in, on-demand call recording facility. You can take advantage of this by firstly creating the ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to change the time and manage daylight savings on the MiVoice Office Phone System

Every six months, Denwa’s help desk receives a number of phone calls about the time. It is quite easy to control the time on a MiVoice Office system and it can use features that are standard now, ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to setup caller ID routing on the MiVoice Office phone

Another common request that we get on the Denwa help desk is for calls from a certain number to be routed in a special way. This might be a VIP customer that you want to go directly to their account ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to add a new IP phone on your MiVoice Office Phone System

This is a quick guide to creating a new extension on your MiVoice Office system. The first thing you need to do to create the extension is, in the database software, expand the ‘System’ section then ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to create a hunt group on the MiVoice Office

Once you have created extensions on your MiVoice phone system, you may want to put this extensions into a hunt group so that more than one phone will ring at once. To do this, once you have connected ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Office, the very best – Watch Video, get a Quote

Comparing business telephone systems nowadays can be a real challenge unless you can sit back in the office chair and enjoy a cup of tea and a video demonstration.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to program a DDI on the MiVoice Office

This blog post is about how to associate a DDI with an extension. First, connect into your MiVoice Office software and expand the ‘System’ section, and right at the bottom will be the ‘Trunk Related ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to change the default system timer for the MiVoice Office

System timers on the MiVoice Office can be configured to user preference and delays the time a caller will be transferred to a users voice mail if a call is unanswered. The default value for system ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Business: How to access your voice messages externally

Being able to access your voicemail whilst on the go can allow users to react instantly to any import messages. You can access your emails from any other phone as long as you have your voicemail ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Business: How to send quick messages

Quick messaging allows users to send messages to their own or someone else’s extension without having to ring their phone or having to access the voicemail system. This allows users to send ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to create and program account on the MiVoice Office

Programming system accounts allows you to set usernames and passwords for up to 12 accounts including one administrator account and one support account, this will provide users with access to the ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Office: How to enable the support account

Enabling the support account allows Mitel technical support personnel to gain temporary system access without having to share the admin password.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Business: How to configure voicemail to email

Forward to e-mail allows you to forward voice messages to a specified  e-mail address that you can choose to manually forward messages too or automatically forward all your messages to e-mail. These ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Office: How to program private intercom calls

Programming private intercom calls allows users to queue on to busy phones meaning the caller can either hold or request a call back on the MiVoice Office.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Business: How to check messages on multiple voicemail boxes

Playing voice mail messages allows you to playback missed calls so you do not miss out on any opportunities. Accessing more than one mailbox from a single call to the system saves time. This feature ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Office: How to save the system and voice processor databases

Saving the System and voice processor database after programming it for the first time allows you to use this as a starting point for re-entry of data should your current database become corrupted  ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

MiVoice Office: Troubleshooting license errors

Software licenses are needed as part of your MiVoice Office to verify any phones that are connected to the phone system, without the licenses you will not be able to make or receive calls on ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Troubleshooting Licensing issues on the MiVoice Office

Software licenses are needed on your phone system to verify your account or your phone systems will not work.
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to add licenses onto the MiVoice Office Phone System

Adding licenses is an important factor for any Mitel Phone System user as this gives you the ability to add new phones as well as certain features and third party plug-ins. Adding a new license could ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to create a SIP extension on the MiVoice Office Phone System

To create a new SIP extension you will need to connect to your MiVoice Office phone system. Firstly navigate to system, then select devices and feature codes. Within the newly expanded menu click ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to safely perform a reboot of your MiVoice Office Phone System

If you make a change to IP settings on your MiVoice Office Phone system. You’ll be required to reboot the system for the settings to take affect. You may also be asked to reboot your system by ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to setup auto forwarding on the MiVoice Office

Connect to your MiVoice Office phone system, then expand the System section, navigate to devices and feature codes. Then expand the phones section and select the phone you would like to put the ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to view the error logs on the MiVoice Office

To access and view error logs from your MiVoice Office phone system you need to first connect to the system and then from the operations tab in the horizontal menu select error information and freeze ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to change the IP address of your MiVoice Office

There are consequences involved with changing your IP address that you need to consider, especially on an IP based system like this. If you are changing the IP address, you need to make sure that any ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to setup call queuing announcements on the MiVoice Office

Trying to retain callers when they are on hold can be a difficult task but the MiVoice Office has a feature called call queuing announcements that provide the caller with pre-recorded prompts that ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to create a system speed dial on the MiVoice Office

First connect to the MiVoice Offices programing software (Mitel diagnostics and programming software).  Using the menu down the left hand side click ‘system’ which will expand the current menu, then ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to copy settings from one phone to another on the MiVoice Office

You will first need access to the MiVoice Office’s administration and diagnostics software. Once you have logged in navigate (using the menu in the right hand pane) to system >> devices and feature ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to edit system flags on the MiVoice Office

The MiVoice Office has configurable options known as flags. There are 2 kinds of flags available: Extension Flags and System Wide Flags. System wide flags affect every extension within the phone ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

How to create a primary auto attendant on the MiVoice Office

The MiVoice Office uses primary attendants to control all unanswered and unhandled calls and to help callers navigate to the right department or individual. To define a primary attendant you will ...
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By : Jess Jepson / 16 January, 2015 /

Blog, Cloud Communications

Installing Inter-Tel CT Gateway on Windows 7

Having fun installing CT Gateway on a Windows 7 machine. 64 Bit OS, the CT Gateway service just will not start! Error!
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Showcase a web page on your displayX wallboard

Displaying a page from your website or CMS can really help to keep your staff informed of what is happening within your organisation. If you already have the wallboard installed this is how to ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Creating a ticker panel for the displayX system

Did You Know The User Has The Option Of Displaying a Free Form Scrolling Ticker Floating Anywhere Within The Wallboard?
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Telephone System Prices explained

How much do telephone systems cost nowadays? Good question and the answer largely depends on the following key factors..
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Using Hot Rules on an Intertel 8622 phone

You can use Hot Rules on your Intertel 8622 phone system to redirect active or incoming calls.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Placing a Conference Call on an Intertel 8622 phone

When you are in a call on your Inter-Tel 8622 phone, you can place it, and others, into a conference call, so all parties can talk to each other at the same time.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Using Personal Assistant on an Intertel 8622 phone

On Intertel 8622 phone systems, the Personal Assistant is available for you to use, so you can simply say the name or number of the person you want to call.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Using Record-A-Call on an Intertel 8622 phone

‘Record-A-Call’ allows you to – believe it or not – record a call!!
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Transferring a Call on an Intertel 8622 phone

This feature of an Intertel 8622 business phone system is used widely in most businesses when , for example, somebody rings the reception telephone and asks for a certain person within the company. ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Presence Management on an Intertel 8622 phone

Presence Manager lets you inform people of your availability, route calls and change call routing settings.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Listening to Voicemail Messages on an Intertel 8622 phone

When listening to your voicemail messages on an Intertel 8622 phone system, you can choose which specific message you want to listen to, or you can just listen through all your messages, one after ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager: Messaging Features

A handy feature of Xarios Phone manager with the Mitel 5000 is the ability to send messages using phone manager to a person’s phone display. Providing your phone manager client has been issued a team ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Mitel Phone Manager - Outlook Screen Pop

Mitel Phone Manager includes a feature where you can screen pop information from Microsoft Outlook (XP, 2000, 2003, 2007, 2010). When you receive a call from a number you have stored in your contacts ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to license your Xarios Application Server

A lot of businesses are migrating from their old CTI (Computer Telephone Interaction) applications to Xarios Phone Manager. With it's intuitive design, businesses are finding it more efficient to use ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Application Server Directory

ystem speed dials can be configured using the Mitel 5000’s internal directory, this is a fantastic feature if your customer contacts are fairly static. Unfortunately, in a lot of cases a business’ ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

“License dongle cannot be found” Xarios Application Server

Some older versions of Xarios Application Server use a USB dongle to license the software. Sometimes, there can be a corruption with the USB dongle’s driver which is usually due to the PC being ...
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By : Jess Jepson / 15 January, 2015 /

call blending, Blog, Cloud Communications

Xarios Campaign Manager call blending explained

The Xarios Campaign Manager, a progressive outbound dialler for Mitel phone systems – supports call blending of inbound calls with outbound automated dialling calls.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Configuring Xarios phone manager

Once you have installed the Xarios phone manager software to your computer, you must connect the software to your phone system.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Dial Pattern options for Xarios phone manager

The phone manager “connection settings” window provides a dial patterns tab for you to select the settings for dialing your local area. You can set the dial patterns to either, locally or globally on ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Using the DSS console on Xarios phone manager

How to dial a device on DSS The DSS console on Xarios phone manager provides the user with option to dial a device on the console. If you wish to dial someone using the DSS console provided, start by ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to manage your personal directory on Xarios phone manager

Within Xarios phone manager each individual user can create and manage their own personal directory of contacts that no one else will be able to access. Here is a brief explanation on how to add, ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Licensing options for Xarios phone manager

There are three licensed levels available for Xarios phone manager, each level will give the user access to certain features. These levels are of the following:
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Minimum specification requirements for Xarios phone manager

During start up of Xarios, the phone manager will request a license from the application server for the Standard, Professional and Team Leader versions of Xarios phone manager.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager call banner features

The call banner provides a list of features that allow you to control a call in the same way you would using your phone.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Searching and dialling numbers using the Xarios phone manager directory

Xarios provides the directory to display various numbers from locations. The directory displays the following: System speed dials, extensions, personal speed dial entries and outlook contacts ( with ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to add and remove columns using the DSS console on Xarios phone manager

How to add a column to the console The DSS console allows you to add columns when the console is in the “details” view.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Utilising the call history on Xarios Phone Manager

Xarios phone manager provides two call history windows. The first call history window is calls that the extension has been involved in. The second window is a list of all the calls missed by the ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager: Common DSS buttons available for the toolbar

DSS console has a toolbar in which to gain access to commonly used features without having to use the system menu. Each button can be use for a wide range of functions but one major feature for phone ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to set your ACD status on Xarios phone manager

Assigning an ACD status Xarios phone manager DSS console allows you to assign a ACD (automatic call distribution) status to any device you wish. To assign an ACD status, simply start by right ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Using Mini Translator in Microsoft Word

In Microsoft Word, you can translate single words or phrases easily, and have the translations come up in a handy small window.
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

What’s New in Microsoft Word 2013?

Microsoft Word is constantly improving with every update, making it easier to create and view documents. Here are some of the new features of Microsoft Word 2013.
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Formatting Cells on Microsoft Excel

If you think basic information on Microsoft Excel looks a bit boring, or you need certain parts of a spreadsheet to stand out more or look more professional, you can format cells in the spreadsheet ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Compare Microsoft Word documents side-by-side

You might often find yourself forever clicking on two separate word documents to compare them, when all along you could of had them both open in the same window and saved a lot of time. On Microsoft ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

View Worksheets Side-By-Side in Microsoft Excel

Continuously clicking between two different worksheets on Microsoft Excel can be very time wasting at times. Well, there is a way to avoid this, and that is, putting two worksheets up on the screen, ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Using Presenter View in Microsoft PowerPoint

What is Presenter View? In Microsoft PowerPoint, there is a feature called Presenter View. This basically shows your presentation as normal on the projector, but on your computer screen there are ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Creating a Keyboard Shortcut in Microsoft Word

Keyboard Shortcuts are very useful keyboard combinations to help undertake tasks on Microsoft Word with great ease. An example of a keyboard shortcut is ‘Ctrl+B’, which turns the Bold option on, or ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Adding a Comment to a Microsoft Word Document

You might not think a comment feature on software such as Microsoft Word would be very useful, as you shouldn’t really need notes because the whole document is mainly text-based anyway, but actually ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Creating Business Cards on Microsoft Word

Why Use Word? Using Microsoft Word to create business cards for your business is both quicker and cheaper than paying another company to do it for you. You can add your own design and images to your ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Joining text from Separate Cells into one in Microsoft Excel

On Microsoft Excel, you might often want to join the text from two or more different cells, to save time. If you are only joining from 2 or 3 cells, it might not actually save that much time, as you ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

How to use SmartArt in Microsoft Word

SmartArt is a function on Microsoft Word that helps you to design and illustrate any lists, cycles, pyramids and hierarchy that you might have in your document, as well as many other types of ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Adding Page Backgrounds on Microsoft Word

There are 3 different effects you can add to the background of your pages on a Microsoft Word document:
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Recover Unsaved Work in Microsoft Office

If you ever exit a Microsoft Office program in a hurry and forget to save your work, don’t worry, your work is not lost and there is a way to recover it. When a document, worksheet, presentation, ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

View Related Messages in Microsoft Outlook

If you are viewing an email in Microsoft Outlook, and you want to see any other emails that might be related to this one, you can easily do so.
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Microsoft Outlook: Cc and Bcc

When composing a new email on Microsoft Outlook, you might see fields labelled Cc and Bcc and not have a clue what they stand for or what they do. Well, after you read this, all your problems will be ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Setting up your new iPad

Turn it On Turn on your iPad using the Sleep/Wake button on the top of the device.
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Using iMessage on iPad

iMessage is a messaging service for Apple products, using the internet. It works just like text messages, but because it uses the internet, you can use it on Mac and iPad. You can sign in to iMessage ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Using AirPrint on iPad

AirPrint is a feature of the iPad that allows you to print documents, internet pages, photos, etc. straight from you iPad. You can print any of these on a printer that has AirPrint enabled using a ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Using Calendar on iPad

The calendar app on iPad is a great way to stay organised and keep on top of your appointments and meetings, especially if you use your iPad for business purposes.
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Microsoft Office Released for iPad

It’s what iPad users have been waiting for since the original release of the first iPad, and it’s finally here. Microsoft have finally released the Office Suite for iPad!!!
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

How to activate Do Not Disturb on your iPhone

What is Do Not Disturb? Do Not Disturb is a great function for when you need a bit of peace and quiet, available on the iOS 7 update or later. Whether you don t want to be disturbed by your business ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Utilising the iPhone 5s Touch ID sensor

On the iPhone 5s, you can unlock your phone using a simple fingerprint, as opposed to the 4-digit passcode on the previous iPhone models. you can also use this to carry out purchases from the App ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

What happens if you are travelling abroad with your iPhone?

Avoiding Roaming Charges When travelling abroad, you can often incur accidental roaming charges. To avoid these charges, you can turn off voice and data roaming services, by going to Settings > ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Conference Calls on iPhone

Setting Up A Conference Call You can set up a conference call, on your business iPhone, with up to 5 other people. This can be done whilst in a call, by adding another call and merging the calls (Add ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

How to use Visual Voicemail on iPhone

Using the Visual Voicemail function on the iPhone, you can select a voicemail message to either listen to or delete, as opposed to having to listen through every message. It also shows you which ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Recording a Slow-Motion Video on iPhone 5s

One of the brilliant new features of the iPhone 5s is the Slow-Motion video. This slows down the speed of a certain part of your video and  is available along with the normal camera and video options.
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Using Flash and Zoom when recording a video on iPhone 5s

Two of the new features of the iPhone 5s are the ability to use both flash and zooming in when recording videos. for when the subject of the video is either too far away, or too dark to see on the ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Add an Emoji Keyobard to iPhone or iPad

Emoji is a type of keyboard available on iPhone and iPad that lets you insert small cartoon pictures into a message, from little faces to pictures of food, they just add a little bit of variety to ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Using flash for Notifications on iPhone 5s

For when you sometimes find it hard to hear your iPhone ringing with calls or messages, it might be advantageous make it flash as well. Obviously this might be inconvenient in certain environments, ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

New Cheaper iPhone 5c Released

Although the iPhone 5c was only released 6 months ago, Apple has brought out a new, cheaper 8GB version.
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Can’t find hash key on MacBook Pro? Can’t #hashtag

Here’s the answer, but in fairness the lack of a hash on the keyboard of a 2012 edition of a MacBook Pro is a bit surprising!
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

How to create an Apple ID

Why Do You Need Apple ID? An Apple ID enables you to use many of the features associated with Apple. These features include downloading apps, music, TV shows and movies through the iTunes store, and ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Setting up your new Macbook Pro

Now you’ve got your new Macbook Pro, the first thing you need to do is press the power on button (top right of the keyboard). The Mac comes with the battery fully charged up, so you start to use it ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Uninstalling Programs on Your Apple Mac

When you are downloading apps regularly for your Apple Mac, it can get a bit full, and maybe a little slow. To avoid this, it can be beneficial to occasionally have a quick look through your programs ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Back up and Restore files on Mac

When you have important files saved on your Mac, you should back it up and have multiple saves of it stored in different folders, just in case it gets corrupted or accidentally deleted. You might ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Apple Mac Keyboard Shortcuts

To use a Keyboard Shortcut on a Mac, a modifier key is pressed with a character key. The combination of the two keys will have an outcome, to help get things done quicker, hence it being called a ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Using VMWare on an Apple Mac

VMWare Fusion is a visualisation software, that helps users install different operating systems for their computer. For example, using VMWare Fusion, you can use Windows desktop and Windows ...
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By : Jess Jepson / 15 January, 2015 /

Cloud Computing, Blog

Top 10 hardly used Mac Keyboard shortcuts

Here’s some funky shortcuts for your MAC, just in case you didn’t know these slightly unusual keyboard shortcuts.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to park a call on a MiVoice Business Phone

The Call Park features allows you to place a call into a unique state of hold, once the call has been ‘parked’ anyone else can retrieve the call from any other phone connected to the phone system. ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to utilise group paging on a MiVoice Business Phone

Group paging allows you to use the built-in speaker on a range of phones to essentially broadcast your voice across the office / business similar to a public address system. The MiVoice Business ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to handoff a call on a MiVoice Business Phone

Handoff is a feature that can be utilised by users who have created their own personal ring group. Personal ring groups allow you to designate multiple devices assigned to one phone number such as ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to enable hot desking on a MiVoice Business Phone

Hot desking is a fundamental feature used by certain businesses that allows users to connect to the phone system using their own unique login on any phone to make and receive calls. When you log into ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to remotely logout of your Hot desk MiVoice Business Phone

From time to time you may forget to logout of your hot desking phone and walk away from your desk but you don’t need to return to that exact phone to logout. This prevents unauthorised users from ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

MiVoice Business application Phone default window and keys

The Mitel 5330 and 5340 phones default windows and keys are shown below but the user has the ability to programmable keys to suit their requirements. When your phone is initially setup and you are ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to clear a programmable key on a MiVoice Business Phone

Being able to program a key is an invaluable tool for making your day a lot easier. But what if you no longer need to use that key again but don’t really need to replace it? Without having the ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to setup your contact list on a MiVoice Business Phone

The contact list on a Mitel application phone is an invaluable resource especially when you can add your own personal contacts whenever you please. You can add a new contact directly into your ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to edit a contact on a MiVoice Business Phone

Having the ability to add contacts onto your directory is a useful tool but what if the number for that contact changes? Well Mitel application phones allow you to edit an existing contact, this ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to access your voicemail from a different MiVoice Business Phone

At any time you may want to check your voicemail messages but what if you are not at your desk or have your phone in front of you? With a MiVoice business phone you can access your voicemail from any ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to use the line interface module on a MiVoice Business Phone

Various Mitel application phones support the line interface module, this module allows you to make and receive calls over an analog line that is connected directly to your phone. The module works in ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to pair a cordless device on a MiVoice Business Phone

Cordless accessories are a great addition to any Mitel application phone but once the module has been physically attached to the phone it needs to be ‘paired’ before it can be used. Before pairing ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to unpair a cordless device on a MiVoice Business Phone

Adding cordless accessories to a Mitel application phone is great but you also need to know how to unpair the device when needed. Th process is a lot more straight forward compared to pairing a ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Using the integrated office companion on a MiVoice Business Phone

Integrated Office Companion is a downloadable program that can be utilised with your Mitel deskphone as a form of CTI, this software essentially enhances the use of the features already available on ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to upgrade to Integrated Office Companion Enhanced Mode on a MiVoice Business Phone

After the initial registration of Integrated Office Companion you can use the enhanced mode free for 5 days allowing you access to all the upgraded features. After the trial period these features ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to configure integrated office companion on your MiVoice Business Phone

After downloading integrated office companion you will need to configure your phone and the software so they can communicate with each other. Once you have performed the setup for the first time you ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to configure a Polycom conference phone for MiVoice Office

Network Requirements The following requirements must be met before the MiVoice Office can connect with the Polycom Conference Phone
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to configure a SIP trunk on the MIVoice Office

Before trying to configure any SIP trunk the MiVoice Office needs to meet these requirements, if for any reason your phone system doesn’t you will need to contact us as the process is very technical.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Dial Patterns on Xarios Phone Manager v2

The Xarios phone manager “connection settings” window provides a dial patterns tab for you to select the settings for dialing your local area. You can set the dial patterns to either, locally or ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager: Managing multiple calls using the call banner

Multiple Calls The multiple calls feature allows you to view more than one call at a time on your call banner. The phone manager will display the two ringing calls requested at either yours or your ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager: Available buttons on the call banner

Xarios phone manager has kindly given you the option to require pre-set buttons for your toolbar. These buttons will need to be set up before they can function.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager: How to create an instant message meeting

One of the most commonly used features of Xarios Phone Manager is being able to instantly message colleagues but the added functionality of the software is the ability to add multiple users into one ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager: How to add new columns on the DSS console

Adding columns to the DSS console allows the user to have more detailed information about their colleagues and such as:
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to customise the call list on Xarios Phone Manager

The call list within Xarios Phone Manager can be customised to only display certain types of calls such as the calls you have missed, internally made calls and externally made calls.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to add a contact to the personal directory on Xarios Phone Manager

Being able to build up a list of contacts with a personal directory is an integral part of the Xarios phone manager software.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to utilise hot keys on Xarios Phone Manager

Hot keys on Xarios Phone Manager allow the user to perform various actions with certain key combinations on the keyboard. These allow the user to quickly perform actions without having to open the ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to add a license to Xarios Phone Manager

There are 3 different license types available for Xarios Phone Manager, the standard version of phone manager does not require a license. The professional and team leader edition requires a license ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager button toolbar explained

One of the features available for Xarios Phone Manager and most of the most unused is the button toolbar but it has so many different benefits it can be an important function that should not be ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Need help on Xarios phone manager?

Phone manager support If you wish to seek support on phone manager, Xarios provides a “help” option located under the phone manager icon in the system taskbar. This is required to give you a better ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Installing MiCollab Client

MiCollab Client is a software communications product integrated with the advanced call management features of MiVoice Business and the MiVoice 5000 Handsets. The solution will install a desktop ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Web and Mobile Portals on MiCollab Client

Web and Mobile Portals are a feature of MiCollab Client that provides remote access to a subset of the Client’s features. This is beneficial for people working from home or from their mobile device ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

MiCollab Mobile Client For iPhone

MiCollab Mobile for iPhone is a stand alone client app that can be installed on your iPhone . The Client provides automatic Dynamic status updates based on your location, including GPS and Bluetooth. ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Communication Management Features of the MiCollab Client

The MiCollab Client contains several features to enable you to manage your communications solution. A number of options gives you control over different aspects of telephony and communications, ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

View and Features of the MiCollab Client

The main window of the MiCollab Client shows a number of icons that give you access to different Client features. These will show in the View mode, showing you the different options for managing and ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Available feratures for MiCollab Client

The MiCollab Client contains a feature-rich desktop application providing you with various communications and collaboration options. After installing the MiCollab Client using the installation wizard ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

MiCollab Client: How to configure a softphone

After the initial install on the MiCollab software it will need to be configured so you can start making and receiving calls. You will first need to register the software first which a system ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

MiCollab Client: How to register your softphone

MiCollab Client is a computer based software application that allows you to manage all of your communications in one place. Once you have installed and run the software for the first time you will ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

MiCollab Client: How to create a softphone profile

Once you have installed MiCollab Client onto your PC or MAC you will then need to create a profile (if you don’t already have one) because without one you will not be able to place or receive any ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Making calls using the MiCollab Client toolbar

The toolbar provided with MiCollab Client allows you to be even more productive by providing you with shortcut tools for making and receiving calls as well as being able to search the phone system ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

MiCollab Client: How to retrieve your voicemail messages

When you receive a voicemail message there is nothing worse than not being notified that you have one and check your messages several days later ti find you have a voicemail. With MiCollab Client you ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

MiCollab Client: Customising your personal keys

Customising MiCollab Client is the best way to becoming familiar with the software and also so your most commonly used features are no further than a click of the mouse away. There are different ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to access your missed call list on MiCollab Client

Being able to react to missed calls is imperative to any business, the MiCollab Client provides the user with a missed call list that can be accessed instantly from the tray icon allowing you to ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to program a key on MiCollab Client

MiCollab Client allows users to program one click feature keys directly onto their phone set, this allows users to personalise the software to suit their needs without having to involve a system ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to install Xarios phone manager

Before any installation make sure that the target computers have the correct Microsoft .NET Framework and windows installer already on he computer.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Breaking down the call banner for Xarios phone manager

The call banner is an important part of Xarios Phone Manager as it not only helps users to identify incoming caller information (if available) but it can help the user to become more productive when ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

The Benefits of Hold Music

Hold music is something we’ve all experienced, but it’s not something we might think about too much. Whether you may realise it or not, hold music has many benefits and a lot of companies put due ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to send messages through Xarios Phone Manager

The phone manager DSS console allows you to send a SMS message to phone numbers, if the SMS integration is enabled on the Xarios server.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

What is the button toolbar on Xarios phone manager

The “Button Toolbar” located in the Windows taskbar with a right-click of the phone manager icon, will invoke a list of options including this one. Selecting the button toolbar option will allow you ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to create and edit Macros on Xarios phone manager

Running Macros on your PC Macros on the phone manager, allows you to convert common tasks to a large automatic operation, which are based on events from  the application or endpoint. If you wish to ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager feature review: how to enable and disable do not disturb

Xarios phone manager allows you to apply or remove a DND status on devices using your DSS console if the “Team leader” license is being used.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Adding and Removing devices to the DSS console on Xarios phone manager

Adding devices Xarios phone manager enables you to add a device to the DSS console. Firstly, start by loading up the DSS console. To continue, you will need to right-click on the light grey section ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to change the layout of the Xarios Phone Manager DSS console

Phone manager allows you to alter the layout of the DSS console to suit your preference. DSS console provides you with a list of options from a drop menu in which you can select to change the layout. ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

How to group users together on Xarios phone manager

Grouping devices The DSS console  allows you to group the required devices by their type or they can be manually grouped which is where you can choose how the devices are grouped.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager: Call Banner coloured status’

The status of the call can determine the colour of the banner. When the call is ringing at an agents extension the call banner will be black. When answering a call the banner will change to the ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Xarios Phone Manager, a quick guide

Introducing the four main sections in Xarios phone manager version 2/3 window. These four sections are the following:
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Available versions of Xarios Phone Manager

Xarios Phone Manager is a Windows desktop application designed specifically for the series Mitel 5000 and Axxess phone systems. There are three different licensing levels on Xarios phone manager ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Xarios Call Recorder: Logging in

If you want to log in to your Xarios call recorder to listen to recordings first you need a web browser installed on your computer. We recommend internet explorer for the best compatibility. As long ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Filter Recorded Calls On Your Xarios Call Recorder?

To filter the recorded calls within your Xarios Call Recorder software you need to navigate to the filter panel located at the bottom of the page. You should see all the various filter types and ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to change user permissions on your Xarios Call Recorder

We have clients who like to have their own user accounts created for their Xarios call recorder. By doing this, they can create permissions to allow each user to listen to a range of extension ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Introduction to Xarios Call Recorders

The Xarios Call Recorder has been designed by Xarios CTi Software in the UK exclusively designed for the Mitel range of IP-PBX telephone systems.
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Advanced connection settings on Xarios phone manager

Xarios phone manager has a centralised XML configuration file available for use. This is primarily used for large sites and connection details can be saved and a single update to the file will alert ...
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By : Jess Jepson / 15 January, 2015 /

Blog, Cloud Communications

Need help on Xarios phone manager?

Phone manager support If you wish to seek support on phone manager, Xarios provides a “help” option located under the phone manager icon in the system taskbar. This is required to give you a better ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Recordings On A Xarios Call Recorder

If you look at the recordings page on your Xarios call recorder, you will see a list of calls that are available for playback. The list of calls you can see will depend on who’s using it, be it you ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

One Way Audio Call Recordings

Denwa have recently had an issue reported by one of their customer’s Oak call recorders that have only recorded their own voice rather than their clients too. This can be a problem as the call ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Available features within Oak recordX filter recording window

Page Navigation The Navigation tool is situated at the bottom right hand of the page. To move through the pages singly, move to the last page by clicking the “End” button. You can also use the ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Navigating Oak recordX

The main page of recordX consists of  five main elements. These elements are the following:
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

RecordX Search Filters- Extension filtering and phone number filtering

Extension Filtering If you would like to select a specific extension, click onto the arrow facing down to the right of the field.Once you click on the arrow, a drop-menu will appear showing all the ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Use The OAISYS Quality Control Module on the MiVoice office

Quality Control Module : Your tracer quality control module allows an evaluator to review  recording and rate the call by providing a grade on each of a series of pre-selected questions/criteria. The ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Use OAISYS Software Deployment For The MiVoice Office

The OAISYS tracer is designed to accommodate those changes required to help your company grow as it can easily scale to meet size and functionality requirements. The OAISYS software is provided using ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to use OAISYS Speech Search On The MiVoice Office

What Is Speech Search? The speech search feature allows you to search historical call recordings for one or more key words or phrases that were spoken during the conversation. The Speech Search ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Use The OAISYS Caller Location Driven Map For The MiVoice Office

Using the OAISYS Caller Location Driven Map, you have the capability to display a map showing a callers location, based on the callers physical address or the longitude/latitude co-ordinate ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Use The OAISYS Tracer Reporter On The MiVoice Office

The OAISYS tracer reporter is the powerful reporting package which is included within the tracer software, includes tracer usage reports, quality control reports and customer interaction reports. ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

OAISYS Active Directory For MiVoice Business

The active directory is offered at a single point of administration. It is effective for time management because this optional integration enables the retrieval of user account credentials and groups ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Use The OAISYS Active Directory And Call Recording On The MiVoice Office

What Is Your Active Directory? Your active directory allows you a single point of administration, which gives effective time management. This option also enables you to retrieve user account ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

OAISYS API Software For The MiVoice Office

OAISYS shows it’s open architecture through the numerous API’s built into its software which are included without extra charge and are enabled by default. These span technologies on the server ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Use OAISYS Software Deployment For The MiVoice Business

Software Deployment And Scalability The OAISYS tracer is designed to accommodate those changes required to help your company grow as it can easily scale to meet size and functionality requirements. ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to show Agent IDs within Oaisys Call Recorder

Oaisys Call Recorders record as many extension’s or agent’s calls as you want or are licensed for. As this can be thousands of calls a day, it would be beneficial to be able to filter using as many ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Record on screen activity and the phone call with OAISYS

Screen Recording Screen Recording is an optional feature that you can use for the tracer solution. This function can capture what is occurring on an agents PC screen, whilst at the same time they are ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How an Oaisys call recorder is PCI compliant?

PCI compliance is a major part of any call recorder knowing that your call recordings are compliant for whatever reason can be a weight lifted off your shoulders. Oaisys call recorders cover PCI ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

What is the Oaisys Call Recording feature: Call Slicing, Merging and Redacting?

Call Slicing This feature allows you to slice a recording into two. This features purpose is to make two or more legitimate calls out of one recording, for example you take one recording from a radio ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Introducing the OAISYS tracer solution

What is the OAISYS tracer solution? The OAISYS tracer is the solution to call recording and interaction management. OAISYS offers a solution that would continuously demonstrate a constant change and ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to screen record with your OAISYS Call Recorder

Screen Recording Screen Recording is an optional feature that you can use for the OAISYS tracer solution. This function can capture what is occurring on an agents PC screen,whilst at the same time ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

OAISYS Tracer Review, Call Recorder

The OAISYS Tracer contact center supervisor software, provides a number of features, expanding the Talkument software’s capability. Quality assurance and call recording plays a vital part in a wide ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Available features for Oaisys Talkument

What Talkument offers The OAISYS software, talkument voice documentation, enables a business company to have full administration of  risk management, compliance, dispute resolution and other major ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

What is Oaisys aurix speech search?

Aurix speech search is accustomed for the OAISYS talkument and tracer solutions. Aurix is the solution to speech technology and enables you to identify words and/or phrases contained within a call ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Using OAISYS Speech Search on The MiVoice Business

What is OAISYS Speech Search? OAISYS’s speech search feature allows you to search historical call recordings for one or more key words or phrases that were spoken during the conversation. The Speech ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Active Directory on OAISYS tracer solution

The Active directory allows you to retrieve user account credentials and groups through OAISYS.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Use OAISYS Mobile Recall on the MiVoice Business

How Can You Access Voice Documents Anytime, Anywhere? The OAISYS mobile recall application, built on an HTML5 framework, is specifically engineered to support mobile web access to call recordings, ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

OAISYS And VMWARE

Virtualisation Virtualisation enables you to have multiple virtual machines running on a single physical machine, with each virtual machine sharing the resources of that one physical computer across ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Use The OAISYS Owner’s Report On The MiVoice office

OAISYS‘ MiVoice office tracer delivers the features organizations need to improve business processes and maximize revenue, but only if it’s being used consistently and effectively. customers making ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How To Use The OAISYS Tracer Reporter On The MiVoice Business

What Does The Tracer Reporter Do? The OAISYS tracer reporter, is the powerful reporting package which is included within the tracer software, includes tracer usage reports, quality control reports ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

OAISYS API Intergrations for the MiVoice Office

The Application Programming Interface (API) is provided for free by OAISYS systems. The API is designed to leverage open technology and provide an easy development and deployment environment. Many of ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

OAISYS Live Call/Auto Call Monitoring And Coaching

Live Calls With live call monitor enabled on your tracer you can monitor call activity in real-time. your client authenticates you and provides you with access to those calls that are only authorized ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Setting Up displayX Desktop Wizard

The first step you are going to take in configuring the Oak Wallboard is to decide how many panels you wish to display on the screen at any one time. If you wanted to change the default setting, ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Configuring The Display For The displayX

The status panels within the wallboard desktop need o be told which statistics are to be displayed, this needs to be done before you can view any statistics on the wallboard.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak Report default username and password

For all you forgetful Oak Report (AI Office, Report 09, ReportX) users out there we thought we’d blog the Oak Report default username and password for you, so here it is.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Monitoring Sales Team activity on the Telephones

What’s the best way to measure sales activity? Well amongst the quotes sent and deals done, one very important key performance indicator (KPI) for your sales office is telephone activity.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Show your Call Statistics with Oak displayX

Oak have developed a range of specialist software for use within the office to help provide management reports and overviews. This blog post will be discussing Oak displayX to help provide you with ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Using Oak Report to Bill your Clients

We have a few customers who operate as a business centre for renting out office space for other companies. One of the main questions when we install their new phone system is “How can we bill our ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak ReportX Client

Have you installed an Oak call logger onto your server and find it frustrating to have to run reports from that machine? Some of our customers have been looking for a more efficient way of running ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak recordX is not showing my calls

Denwa have had a few issues recently where customers have been unable to find their calls using their web search. People get a little worried when they can’t see their recordings believing that their ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak Call Recording – Looping feature

A handy feature of the Oak Call Player (used with Oak recordX) is Looping. This enables you to select a specific section of a recording and then play it back continuously. This is good for making ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak Call Recording Review 2012

Most businesses cannot operate without call recording nowadays. The sheer value and protection of a recording solution in your office out weighs the cost to buy it for sure.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak Call Recorder: Logging in

Logging in to your Oak call recorder is really easy. Provided your call recorder is connected to your network you can access it through a web browser
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to Backup/Restore Oak Display Desktops

We recommend backing up everything on your computer network on a regular basis to ensure that important data isn’t lost. This is usually scheduled by your IT department but may only happen once a ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak displayX Unreturned Lost Calls

Oak have recently released a new version of Oak reportX which is readily available for anyone who has their own login for the Release Centre. Oak have introduced a new report called for their call ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Running reports on Oak reportX

Once you have selected the report you want to run, whether pre-set or customised, the next action you need to take is running the report. Running the report will display the filtered characteristics ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

What is the Oak reportX DataSet Client?

The reportX DataSet Client is a tool specifically created to assist Oak Technical Support in the diagnosis and resolution of problems relating to reportX installs. This tool should only be used if ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to log into Oak recordX

Oak recordX is a web based application which allows any user on the network, to access the call recorder, on the condition that they hold a valid username and password.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to flag calls in Oak recordX

Within Oak recordX there are three different ways to flags in which to flag calls. The first way is the quickest way in which to flag a recording. To do this you have to move the cursor over the ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to create a new filter on Oak recordX

Oak recordX allows you to save “Filters” that you can use regularly whilst filtering through recorded calls. Once you have set all the filter settings, hover over the “Filter Options” to reveal the ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

What do Extension 0 and 700000 on Oak reportX mean?

When using Oak reportX, you may have come across Extensions 0 and 700000 on Extension-based reports. They are only used if the Switch provides an incomplete or missing extension number in the call ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak recordX Search Filters – Direction and duration

Oak recordX has many different filters available that allow the user to remove any unwanted calls from the results view. Two of these filters are direction and duration which are part of the basic ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Activating the Oak reportX Software

In order to use the Oak reportX, you will first have to license the Oak software. Licensing the Oak software should be performed on the PC which is acting as the Server for the software, in other ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Database Configuration on Oak reportX

The Database Configuration option allows reportX users to quickly check the settings for a number of different features. It is accessed from the main reportX application – not from Comms Suite Setup, ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to access Oak recordX user preferences

If you wish to access the user preferences on recordX, simply select the help facility which will invoke a drop menu. On the drop menu there will be a list of options in which you can access. To ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Digit Translation on Oak reportX

When calls are made, an access code is normally given by the telephone system in the dialled number field. With the majority of switches, ’9′ is dialled to access an outside line. This extra digit ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

PSTN Dialling Codes on Oak reportX

A comprehensive PSTN (Public Switched Telephone Network) dialling code table is provided with report 09 for the United Kingdom and International dialling. For the vast majority of geographic codes ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak recordX recording calls on demand

You will only be able to use this call recording facility if the call recording hardware is configured correctly to your system and from v10.5.0.0 of Oak recordX onwards.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Using Call Processor on Oak reportX

The Call Processor is the means by which the ‘raw’ call data is processed into useable information for reporting. The service processes all the completed call records in near ‘real-time’ and writes ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Configuring Telephone Extensions on Oak reportX

For reporting purposes, each Telephone Extension in the organisation should be entered onto the report 09 system. When reports are built, extensions are grouped together as defined by the setup ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Equipment Reports on Oak reportX

One of the many reporting facilities offered to Oak reportX users is the ability to allocate and report on Equipment charges across cost centres within an organisation.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to integrate Oak record09 with Oak reportX

For users of Oak reportX that have also installed the Oak record 09 Call Recording software and later versions of ProVoice, record 09 integration is available with Participation reports. ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to schedule Reports on Oak reportX

Oak reportX includes a Scheduled Reports facility to enable the user to automate the production of frequently used reports. This means a company can set reports to be published on a daily, weekly, or ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Creating a new Extension Group on Oak reportX

When you want to filter a report, you are usually given the option to filter by single, range, or group. For example, if you filter a report to show the call records by Extension, you can choose to ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Printing, Saving, and Emailing Reports on Oak reportX

Now you have created your report, customised the selection criteria, and scheduled them to run at the intervals you wish, there are a number of other options that you might want to consider. Oak ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Participation Reports on Oak reportX

Traditionally, call logging reports show a call as a single connection between two participants. However, the call may actually comprise multiple ‘elements’ or ‘components’. Participation Reports ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Filtering calls by date and time on Oak recordX

The “Search For Calls” page is split into 2 panes, the Upper pane and the Lower pane. The upper pane consists of the basic search filters, which are available to every user allowing them to filter ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Advanced search options available for Oak recordX

Being able to filter through any unwanted calls so you can resolve an issue quickly is imperative. Oak recordX give you a range of advanced search options so you can quickly find that important call. ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to monitor call track with Oak recordX

Oak recordX charts display details of all the incoming and outgoing calls for a set period of time. This feature can allow you to deploy contact centre agents at the busiest times allowing them to be ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to configure the desktop display on Oak displayX

To view any statistics on your Oak wallboard your going to need set the status individuals panels within the wallboard software.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to Log Into Oak displayX

At the logon window your going to need to select ‘admin’, then your going to need to enter the password (The default being ‘Red’ which is case sensitive.) and then click OK to launch the ‘Oak ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Configuring a video panel on Oak displayX

One of the unique features of the Oak displayX wallboard is the ability to place video panels within the wallboard allowing you to choose from a range of TV feeds including BBC News and sky news. To ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Telephone Clients on Oak reportX

This function of reportX is only relevant if account codes are used in conjunction with the telephone system. This may be the case if calls are made on behalf of clients, which then need to be ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Adding and Configuring Agents on Oak reportX

This feature is only applicable to certain Switches on the reportX which support Agents and can only be used if a suitable VCE exists. Agent setup is principally intended for use by other modules in ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Configuring Telephone Lines on Oak reportX

Each phone line connection to the telephone system needs to be defined for costing and reporting purposes. Without this information, report 09 will use default costing for all calls made on this line ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Using the Oak reportX Service Manager

The Oak Service Manager is a feature of Oak reportX that offers users a convenient means of monitoring and controlling all the Oak services running on a PC without having to resort to the Windows ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Creating Custom Reports on Oak reportX

One of the most impressive features of the Oak reportX is the ability to create your own custom reports based on the parameters you set. You can base a report around filtered statistics for a ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to use the CommServer on Oak reportX

The Oak CommServer performs the call data collection utilising a number of different Collectors which are plug-in modules designed to retrieve the SMDR output from a wide range of switches. ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Oak reportX User Access Control

Oak reportX allows you to create different user accounts to access the software. The System Administrator can then control not only access to the software, but also what reports individuals can ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Adding telephone numbers on Oak reportX

The telephone number setup is used to perform two functions: to be able to enter specific names against phone numbers other than the default national names and to be able to group together some phone ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to add a note to your call recordings on Oak recordX

Similar to flagging, Oaks call recorder also supplies three different ways in which the user can add a note to a recorded call that is visible to other users who can access the call recorder.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Breaking down the Oak Call Recorder main window

Search Pane The most common “Filters” are provided on the “Search” Pane and are used for locating all records on the system. To reveal the “advanced” “Filter”, click the “Show Advanced options”, ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Filtering Reports on Oak reportX

When reviewing reports for call logs on the Oak reportX, users have the option to filter reports by different characteristics to gain a more refined view of what they want to see.
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to save part of a call recording from Oak recordX

Marking a start and end time on a call recording, as well as being marked, looped and masked, can also be saved. This excerpt can then be saved independently of the main call recording. You can do ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to export Search Results to PDF in Oak recordX

If for any reason you need to export your search results from within your Oak call recorder you can quickly and easily by clicking the export button that is located directly underneath the list of ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

How to select the right type of Report on Oak reportX

Oak reportX gives you a choice of textual (data only), graphical, or combined reports for your logged calls. You also have the option of different report types to be able to focus on a particular ...
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By : Jess Jepson / 15 January, 2015 /

Contact Centre, Blog

Available features on the Oak recordX call player

Oak recordX supplies the Oak call player which is used to playback call recordings within the system.
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By : Jess Jepson / 14 January, 2015 /

Contact Centre, Blog

Configuring DDI Numbers on Oak reportX

This facility allows the user to configure and organise company DDI numbers in exactly the same way that Extensions are handled. When a report is run on DDI numbers the name of the Extension user ...
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By : Jess Jepson / 14 January, 2015 /

Contact Centre, Blog

Configuring the Telephone System on Oak reportX

For each site that will be monitored by the Comm Suite on Oak reportX, an entry will need to be made in the Telephone System table. For many installations, this will just be a single entry made when ...
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By : Jess Jepson / 14 January, 2015 /

Contact Centre, Blog

How to mask part of a call within Oak recordX

Masking is the hiding of personal or private information, such as account or pin numbers and personal details. The masking of a call recording is only applied when it is a saved as a MP3 file or WAV ...
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By : Jess Jepson / 14 January, 2015 /

Contact Centre, Blog

How to mark a recorded call in Oak recordX

Located at the right hand side of the pane is the MARK facility (see screenshot below). This facility allows you to put markers on the current call recording to indicate the parts you feel are of ...
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By : Jess Jepson / 14 January, 2015 /

Contact Centre, Blog

Oak reportX Quick Launch

Quick Launch is installed as part of reportX suite and automatically detects all the Oak applications installed on the PC. This provides users with a single-access point to all of Oak’s applications ...
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By : Jess Jepson / 14 January, 2015 /

Contact Centre, Blog

Available features within Oak recordX filter recording window

Page Navigation The Navigation tool is situated at the bottom right hand of the page. To move through the pages singly, move to the last page by clicking the “End” button. You can also use the ...
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By : Jess Jepson / 14 January, 2015 /

Contact Centre, Blog

Introduction to Oak displayX wallboard software

Oak displayX is a real-time reporting engine is an exceptionally good motivational and presentation tool. As well as providing a good view of key factors affecting your business, displayX displays ...
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