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Category: Blog

Blog

Blog, Cloud Communications, mitel programming software, mitel programming training

Mitel Programming Software, here it is..

Ever wondered how to program your Mitel MiVoice Office telephone system?
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By : Jess Jepson / 28 February, 2015 /

Blog, Cloud Communications, mitel phone buttons, mitel phone features

What buttons can I have on my Mitel phone?

Here's a list of popular list of programmable key for Mitel IP Phones, bear in mind these features are for the Mitel 5000 / MiVoice Office 250 telephone system. The key options are slightly different ...
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By : Jess Jepson / 27 February, 2015 /

Blog, Business Internet, telecom consultancy, telecommunications advice, UK telecom consultant

Telecom Consultant UK, Looking for help?

Denwa are a UK telecom consultant that offers advice on all aspects of telecommunications equipment and services to companies. We are headquartered in the North West of England with service centres ...
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By : Jess Jepson / 26 February, 2015 /

Blog, Cloud Communications

How to manage multiple calls on Phone Manager

Handling multiple calls is an art form (I know as I struggle doing this) so having software available to you that aids you in that task is a good thing. Mitel Phone Manager is a unique piece of ...
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By : Jess Jepson / 23 February, 2015 /

Blog, Cloud Communications

How to edit a button on the Phone Manager Toolbar

As part of the integrated toolbar available on Phone Manager Professional users can customise 5 buttons to perform a variety of different tasks. Once they have been configured for the first time they ...
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By : Jess Jepson / 18 February, 2015 /

Blog, Cloud Communications

How to configure a site on Oak Evolve

With many businesses today employees don't need to be sat in the same office to communicate. There can be numerous satellite offices across the country and even the world, but being able to monitor ...
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By : Jess Jepson / 16 February, 2015 /

Blog, Business Internet, VoIP, voip explained, what is voip

What is VoIP?

Let’s start at the simplest level – an explanation of VoIP in the business environment (what is VoIP?)
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By : Jess Jepson / 14 February, 2015 /

Blog, call centre High Level Requirements, Cloud Communications, High Level Requirements, RFP High Level Requirements

Project Requirements - Part 4

High Level Requirements (example) [Company Name] deems the following to be high level requirements:
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By : Jess Jepson / 13 February, 2015 /

Blog, call centre case studies, Call Centre tender example, Cloud Communications, PBX Tender Process example, Phone System tender

Key Information – Part 3

Tender Process Explained Stage 1
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By : Jess Jepson / 13 February, 2015 /

Blog, Cloud Communications, phone system proposal example, Project Detail 'Example', RFP example

Project Detail - Part 2

Project Detail 'Example' Title (Project Name)  Call Centre Phone System Author  John Smith Created  10/2/15 Published  13/2/15 Deadline  31/5/15 Project Attachments File name Description File size ...
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By : Jess Jepson / 13 February, 2015 /

Blog, Cloud Communications

Recording Calls on Mitel Phone Manager

Mitel Phone Manager has the incredible knack of being able to integrate with a wide variety of 3rd party applications including Outlook and various CRM's. Another type of compatible application is a ...
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By : Jess Jepson / 12 February, 2015 /

Blog, Cloud Communications

How to setup the MiCollab Softphone for mobiles and tablets

One of the biggest features of MiCollab Mobile is being able to use it on your iPhone, iPad and android device, having the ability to share the same phone number across multiple devices makes it ...
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By : Jess Jepson / 11 February, 2015 /

Blog, Cloud Communications, PBX disaster recovery, phone system DR, telephone system faults

Top 10 things that go wrong with phone systems!

Here’s the top 10 things that commonly go wrong with phone systems that cause faults and outages, often without HUMAN intervention..!
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By : Jess Jepson / 08 February, 2015 /

Blog, Cloud Communications, mitel software assurance

Mitel Software Assurance

Half a dozen reasons for MITEL Software Assurance Mitel Software Assurance and Support Programme or 'SWAS' as it is known by Mitel resellers, is an essential purchase if you have a Mitel telephone ...
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By : Jess Jepson / 07 February, 2015 /

Blog, Cloud Communications

How to forward calls using Mitel Phone Manager

If you are away from your Mitel phone, there is a function for forwarding calls, you can use this feature to forward a call to another destination. This is useful for when you are away from your desk ...
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By : Jess Jepson / 06 February, 2015 /

Blog, Cloud Communications

How to use the search bar on Mitel Phone Manager

If you have a large amount of contacts in your personal or corporate directory you won't be able to fit them all on as one of your favourites. The search bar (which is part of Mitel Phone Manager) is ...
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By : Jess Jepson / 05 February, 2015 /

Blog, Cloud Communications

How to access your voice mail using Mitel Phone Manager

Mitel Phone Manager is a great tool to have on your PC allowing you to take complete control of your phone without having to touch it at all. One of these great features is being able to access your ...
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By : Jess Jepson / 04 February, 2015 /

Blog, Contact Centre

How to setup report emailing on MiContact Centre Business

MiContact Centre is the type of software that is configured and setup correctly can be left to run in the background unless you want to make small tweaks to your reports every so often.
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By : Jess Jepson / 03 February, 2015 /
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