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Category: Blog

Blog

Blog, Cloud Communications, Posts

Mitel Phone Manager: Device icons explained

When I first started using Mitel Phone Manager it took me a while to understand what each icon represented as well as each colour variation.
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By : Jess Jepson / 29 April, 2015 /

Blog, Cloud Communications, mivoice office 250, Posts, salesforce

Redirecting an incoming call on the MiVoice Salesforce Client

For whatever reason you may not want to or don't have the time to answer an incoming call. Rather than leaving the caller hanging on the phone users have the ability to redirect that call to another ...
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By : Jess Jepson / 28 April, 2015 /

Blog, Cloud Communications, Posts

How to create a new business unit on Mitel Communications Service

Any business using Mitel Phone Manager with a large amount of users knows that it can be a nightmare to try and group users together in a logical order. The Communication Service allows users to be ...
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By : Jess Jepson / 27 April, 2015 /

Blog, Cloud Communications, Posts

How to change your voicemail password on the MiVoice Office 250

Security is important in any business and providing users the ability to change their voicemail password whenever they see fit can help to keep security tight.
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By : Jess Jepson / 24 April, 2015 /

Blog, Cloud Communications, Posts

How to utilise device control on Mitel Phone Manager

Supervisors need to have total control of their team no matter what department or business type they work in. With the correct licensing supervisors can perform a variety of actions directly through ...
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By : Jess Jepson / 22 April, 2015 /

Blog, Cloud Communications

How to setup incoming call notifications through your browser

This is probably one of the most interesting features available when integrating your MiVoice Office 250 to Salesforce.
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By : Jess Jepson / 21 April, 2015 /

Blog, Cloud Communications, mitel features, Mitel Phones, Posts

Changing the TEXT size on your Mitel phone

Looking to change the size of the text on the display of your Mitel IP Phone? Here's a quick guide to make it a bit bigger or smaller.. To specify the text size that displays on the phone: Press ...
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By : Jess Jepson / 21 April, 2015 /

Blog, Cloud Communications

How to configure the user setting on Mitel Communication Service

Mitel Communication Service provides a range of features for software such as Phone Manager and other CTI software apps that connects directly to the MiVoice Office 250 open architecture interface. ...
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By : Jess Jepson / 20 April, 2015 /

Blog, Cloud Communications, mitel features, Mitel Phones

Mitel Phone health & safety

Keeping your staff happy on the phones takes a little health and safety knowledge, so here's a few basic tips to ensure you don't get a crook neck when using your Mitel phone. Paste this into your ...
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By : Jess Jepson / 20 April, 2015 /

Blog, Cloud Communications, Mitel Phones

My Mitel phone is flashing! #help

So your Mitel phone is flashing? here's a few tips to understand why the devil your phone is behaving like this.. Ring/Message indicators When the light indicator is flashing it means that: Flashing ...
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By : Jess Jepson / 17 April, 2015 /

Blog, Cloud Communications, Mitel phone review, Mitel Phones

Mitel 5330 versus 5340 IP Phone Review

Throughout my years of installing and selling Mitel phone systems it's a common question 'what are the main differences between Mitel's 5330 IP phone and the 5340 model?' The 5340 is approximately ...
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By : Jess Jepson / 16 April, 2015 /

Blog, Contact Centre

How to add new users to Oak Evolve`

Oak Evolve pulls information on every user directly from the phone system but if you need to generate a login for a user you will need to do so manually.
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By : Jess Jepson / 15 April, 2015 /

Blog, Cloud Communications, Feature Codes, Mitel Phones

The 10 most powerful Mitel Feature Codes

There's over a hundred feature codes on the Mitel MiVoice Office phones, but as you would expect most folk only need a handful to make effective use of their trusty Mitel phone.
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By : Jess Jepson / 13 April, 2015 /

Blog, Cloud Communications

How to cancel an unheard voicemail on Mitel Phone System

We have all done it in the past sent a text, email or voicemail and thought I didn't need to do that but in certain cases it is too late but if the voicemail on the Mitel phone has yet to be played ...
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By : Jess Jepson / 13 April, 2015 /

Blog, Cloud Communications

How to recover deleted voice messages on a MiVoice Office 250

There is nothing worse than accidentally deleting a voicemail instead of re-playing it when you have only written down half a phone number to call someone back. Luckily with your Mitel Phone System ...
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By : Jess Jepson / 09 April, 2015 /

Blog, Cloud Communications

How to initiate a conference call using the Mitel Salesforce integration toolbar

As well as being able to initiate calls using the Mitel Salesforce integrated toolbar users can create a conference call with up to five parties. Each party within the call is displayed in the call ...
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By : Jess Jepson / 07 April, 2015 /

Blog, Cloud Communications

How to record your directory name on Mitel Voicemail

Although the voicemail software is available straight out of the box you might think that it won't has as many features available compared to certain that sell their voicemail as an optional add-on. ...
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By : Jess Jepson / 06 April, 2015 /

Blog, Cloud Communications

Auto Create New Contacts with Mitel Salesforce Integration

With the Mitel Salesforce integration different pop ups can be setup depending on the type of incoming call, these pop ups can perform a variety of different functions depending on the specified ...
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By : Jess Jepson / 02 April, 2015 /

Blog, Cloud Communications

How to programme a fax destination on your Mitel Voicemail box

One of the nifty things that Mitel Voicemail can do is specify a fax destination number for your mailbox. This allows callers to send a fax to your fax machine through your mailbox.
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By : Jess Jepson / 01 April, 2015 /

Blog, Cloud Communications, Mitel Phone Manager, Xarios Phone Manager

What's new in Phone Manager 4.2

What's new in Mitel Phone Manager Release 4.2:
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By : Jess Jepson / 01 April, 2015 /
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