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Category: Blog

Blog

News, Posts, Industry News

Only a Quarter of Cyber Security Professionals Say Their Firm Has Cyber Insurance

According to a recently released report by global recruitment consultants Harvey Nash, only 24% of cyber security professionals say that their firm has cyber security insurance. Half of close to 200 ...
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By : Jess Jepson / 26 February, 2016 /

Mitel 3300, mivoice business, Posts, Blog, Cloud Communications

Handling Multiple Private Calls on a Mitel IP Phone

The Mitel IP phone has a variety of useful call handling features. This article describes how to make a second call whilst you are already on the phone to another person, and how you can quickly swap ...
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By : Neil Tennant / 25 February, 2016 /

MiCloud Business, Posts, Blog, Cloud Communications, User Guide

Conference calls with a Mitel IP Phone

Conference calling using a Mitel IP phone is very straightforward. This guide will provide guidance on how to start a conference call and add multiple parties to your conference.
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By : Jess Jepson / 23 February, 2016 /

MiCloud Office, Posts, Blog, Cloud Communications, User Guide

Navigate the Call Panel Overview

How to navigate the MiCloud Office client software - Call Panel Overview
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By : Jess Jepson / 13 February, 2016 /

MiCloud Office, Posts, Blog, Cloud Communications, User Guide

Navigate MiCloud Office Client

Navigate and learn the icons on your MiCloud Office Client software.
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By : Jess Jepson / 11 February, 2016 /

Customer Service, News, Contact Centre

How to Provide the Exceptional Experience That Your Customers Demand

Customer service used to involve private conversations between customers and members of your team. If someone had a complaint, they’d call, phone or email, and it would get worked through behind ...
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By : Jess Jepson / 03 February, 2016 /
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