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Category: Blog

Blog

Camp-on, Campon, Mitel IP Phone, Posts, Blog, Call Waiting, Cloud Communications

Get a Notification When an Extension is Free

When you dial an extension on your Mitel IP phone, and you hear a busy signal, you can choose to be notified when the extension becomes free. This is handy if you need to speak to someone, but you ...
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By : Jess Jepson / 31 March, 2016 /

Mitel IP Phone, Pickup Groups, Posts, Blog, Call Pickup, Cloud Communications

How to Answer a Call in Your Extension Group

On your Mitel phone system, extensions can be placed into Pickup Groups, which makes it easier for calls to be routed to multiple destinations, or managed within a team. A service desk is a good ...
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By : Paul Wilson / 29 March, 2016 /

Mitel IP Phone, Posts, Blog, Call Park, Cloud Communications

How to Use Call Park on Mitel IP Phones

When a call comes in, you may want to place that call on hold, and then answer it from another station. This is handy if you're assisting someone at their desk, but you then need to take over the ...
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By : Neil Tennant / 24 March, 2016 /

Mitel IP Phone, Posts, Blog, call forwarding, Cloud Communications, End Chaining

What is End Chaining on the Mitel IP Phone?

End Chaining is a useful feature that prevents call forwarding from pushing calls around in a circle. It effectively breaks the chain, and stops the forwarding at the extension you specify.
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By : Jess Jepson / 22 March, 2016 /

MiCloud, MiCloud Business, MiCloud Office, Mitel, Posts, Blog, Cloud Communications

MiCloud Office versus MiCloud Business

As Mitel's latest acquisitions continue to integrate the portfolio of cloud communications products is certainly expanding exponentially.
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By : Jess Jepson / 19 March, 2016 /

mivoice business, Posts, remote (I'm Here), Blog, Cloud Communications, feature access code

Redirecting Calls to Your Extension on a Mitel IP Phone

If you're moving around the office, or hot desking for the day, you may need to take calls on a different phone. The Mitel IP phone lets you program any telephone instantly, so it knows where to ...
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By : Paul Wilson / 17 March, 2016 /

Call Me Back, Callback, mivoice business, Posts, Blog, Cloud Communications

Using Callback on a Mitel IP Phone

When you are using your Mitel IP phone, you may occasionally come across a busy signal, or ring someone who is away from their desk.
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By : Jess Jepson / 15 March, 2016 /

account codes, mivoice business, Posts, Blog, Cloud Communications

Adding Account Codes to a Call on the Mitel IP Phone

Account codes are a means of grouping your calls for accounting, audit and reporting purposes.
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By : Neil Tennant / 10 March, 2016 /

mivoice business, Posts, Automatic call distribution, Blog, Cloud Communications

Automatic Call Distribution on the Mitel IP Phone

Automatic call distribution allows a number of of calls to be distributed equally amongst a group of agents. It's sometimes known as a hunt group, and is useful when directing calls to a team.
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By : Jess Jepson / 08 March, 2016 /

mivoice business, Posts, Blog, call forwarding, Cloud Communications

Call Forwarding Profiles on the Mitel IP Phone

In our previous blog ost, we described how to use the call forward always feature on your Mitel IP phone. This is a is a useful feature that allows you to redirect every incoming call to a different ...
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By : Neil Tennant / 03 March, 2016 /

mivoice business, Posts, Blog, call forward always, Cloud Communications

Call Forward Always on the Mitel IP Phone

Call forwarding is a useful feature of the Mitel IP phone. It allows you to re-direct incoming calls when you are busy and do not want to be disturbed.
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By : Paul Wilson / 01 March, 2016 /
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