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Category: Blog

Blog

Blog, Cloud Communications, Handoff, Mitel IP Phone, Posts

How to Use Handoff on the Mitel IP Phone

We've previously looked at personal ring groups, which are groups that you can use to control multiple devices. For example: if you have a smartphone app and a desk phone, you could place both ...
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By : Paul Wilson / 28 April, 2016 /

automatic call distribution (ACD) group, Blog, Cloud Communications, group presence, groups, hunt group, Mitel IP Phone, personal ring group, Posts, ring group

About Group Presence on the Mitel IP Phone

When you're added to a telephone group, there may be times when you need to log out to prevent calls being routed to your phone. This can help to reduce wait times for callers, as well as ensuring ...
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By : Neil Tennant / 26 April, 2016 /

Blog, Cloud Communications, MiCloud Office, Posts

Talking ACD Premium Group Numbers on MiCloud Office

ACD Premium Group Number / ACD Group Number ACD Premium Group Number is a function number with queue to distribute calls to logged in agents. Typically, ACD Premium agents will answer call and assist ...
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By : Jess Jepson / 25 April, 2016 /

Blog, Cloud Communications, Flags, Mitel 5000, mivoice office 250, Posts

Endpoint Flags: Administrator

An endpoint can be assigned as an administrator to permit use of the administrator feature codes at that endpoint.
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By : Jess Jepson / 24 April, 2016 /

Blog, Cloud Communications, MiCloud Office, Posts

MiCloud Office Call Distribution Numbers explained

Call Distribution Number / (also known as ACD Light Group Number) With your MiCloud Office phone system a Call Distribution Number is a function number with queue to distribute calls to logged in ...
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By : Neil Tennant / 23 April, 2016 /

Cloud Communications, Contact Centre, News

Mitel: On the pulse with WhatsApp

Since it’s birth in 2009, WhatsApp has taken the world by storm with 1 in 7 people now using it globally – that’s more than 1 billion users folks! So we may as well embrace it like Mitel have ...
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By : Jess Jepson / 22 April, 2016 /

Blog, Cloud Communications, group paging, groups, Meet Me Answer, Mitel IP Phone, Posts

How to Use Group Paging on the Mitel IP Phone

Group paging lets you make an announcement to a group of phones. The announcement will be played through the loudspeaker on each telephone.
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By : Paul Wilson / 21 April, 2016 /

Blog, Cloud Communications, MiCloud Analytics, MiCloud Office, Posts

How do I log into MiCloud Office portal

If you are a Mitel Channel Partner, Customer or End User we all log into the MiCloud Office web portal in the same place.
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By : Jess Jepson / 20 April, 2016 /

Blog, Cloud Communications, group listen, groups, Mitel IP Phone, Posts

What is Group Listen on the Mitel IP Phone?

From time to time, you need to allow a group of people to monitor a call, without the caller being able to hear them. The Mitel IP phone gives you this functionality.
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By : Paul Wilson / 19 April, 2016 /

Blog, Cloud Communications, Cloud Communications, News

Mitel + Polycom: A force to be reckoned with

Just as we predicted last autumn, Mitel are all set to merge with Polycom (in quarter three this year) to massively enhance their communications and collaboration offering in the enterprise market.
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By : Jess Jepson / 18 April, 2016 /

Blog, Cloud Communications, Firewall Ports, MiCloud Office, Posts

MiCloud Office Firewall & Bandwidth requirements

These are supported types of connection from the customer’s site to Mitel’s hosted data centre. It is important that the WAN connectivity being utilised have sufficient guaranteed bandwidth to ...
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By : Neil Tennant / 15 April, 2016 /

999, Blog, Cloud Communications, Emergency Call Routing, Mitel IP Phone, Posts

Emergency Calling on the Mitel IP Phone

It's important to know how to dial out when there's an emergency in the workplace.
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By : Neil Tennant / 14 April, 2016 /

Blog, Cloud Communications, Do Not Disturb, Mitel IP Phone, Posts

How to Set Your IP Phone to Do Not Disturb Mode

If you're in a meeting, or working to a deadline, you might want to activate Do Not Disturb mode on your Mitel IP phone.
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By : Paul Wilson / 12 April, 2016 /

Blog, Cloud Communications, MiCloud Office, Posts

How to choose MiCloud Office Licenses

The communication requirements in a business vary depending on the individual user and how the user would like to communicate.
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By : Neil Tennant / 11 April, 2016 /

Blog, Cloud Communications, MiCloud Office, MiCloud Reseller, MiCloud Service Provider, Posts

Who’s Who in a Hosted Solution? – MiCloud Office

With multiple parties being involved in a MiCloud Office phone system deployment, let’s take a moment to define them. Service Provider (SP) Provides voice and data services to business customer and ...
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By : Jess Jepson / 10 April, 2016 /

Blog, Cloud Communications, Cloud Phone System, MiCloud, Posts

Which MiCloud Phone System is best for my Business?

The following diagram shows market segmentation with characterisation and how Mitel’s MiCloud solutions are mapped across that segmentation. Customers using a MiCloud solution based on MiCloud Office ...
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By : Jess Jepson / 09 April, 2016 /

Blog, Cloud Communications, Posts, UCaaS, Unified Communications

What is UCaaS?

UCaaS stands for Unified Communications as a Service. The term relates to offering a unified communications service on a pay monthly model which is typically cloud hosted and at a fixed fee.
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By : Jess Jepson / 08 April, 2016 /

Blog, Cloud Communications, Direct Voice Call, Mitel IP Phone, Posts

What is Direct Voice Call on a Mitel IP Phone?

Sometimes, you need to establish a call with another user quickly, or make an announcement and get a fast response. This is handy for emergency situations, or simply to talk to a user without them ...
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By : Paul Wilson / 07 April, 2016 /

Cloud Communications, News

Get front row seats at the MiCloud Office exclusive preview...

Denwa are launching Mitel's latest Cloud Communications solution - MiCloud Office - through a series of live webinars over the coming months.
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By : Jess Jepson / 06 April, 2016 /

Blog, Cloud Communications, MiCloud Office, Mitel, Posts

MiCloud Office Features

Here is a list of Mitel Cloud Office key features, the latest Mitel cloud based phone system is here and by the time we publish this article there will be more features in the list! Check the latest ...
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By : Neil Tennant / 06 April, 2016 /

Blog, Cloud Communications, Posts

What is a Cloud Phone?

The term Cloud Phone refers to a telephone service and handset that is delivered over the Internet by a cloud phone system provider.
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By : Jess Jepson / 06 April, 2016 /

Blog, Cloud Communications, Direct Paging, Handsfree Answerback, Mitel IP Phone, Off-Hook Voice Announce, Posts

What is Direct Paging on an IP Phone?

On Mitel IP phones, you can broadcast a message to the speaker on another person's phone. This is called a Direct Page.
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By : Jess Jepson / 05 April, 2016 /

Blog, Cloud Communications, Posts

Mitel MiCloud reviews, post yours here

Are you a Mitel MiCloud user? Submit your review here by posting a comment.
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By : Jess Jepson / 03 April, 2016 /

Blog, Business Internet, Posts, PSTN

What is PSTN?

PSTN means public switched telephone network. In the UK the word refers to the public telephone network (mostly built by British Telecom).
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By : Jess Jepson / 03 April, 2016 /

Blog, Cloud Communications, ISDN, Posts, SIP

What is a DDI Number?

DDI stands for Direct Dial In, it's commonly used in telecommunications networks and systems to represent a telephone number in a range of numbers.
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By : Jess Jepson / 02 April, 2016 /
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