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Category: Blog

Blog

Mitel IP Phone, Posts, Blog, Cloud Communications, Make Busy

How to Make Your Phone Appear Busy

The Mitel IP phone lets you spoof a busy status, which essentially makes your phone appear engaged. Other users who are on your phone system will see the normal busy message on their phone screen.
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By : Paul Wilson / 31 May, 2016 /

mivoice office 250, Posts, Blog, Cloud Communications, Features

MiVoice Office 250 Hunt Group features explained

How do I route calls so my customers aren’t kept waiting? One of the top reasons for a business to invest in a new communications system is to improve how well they respond to their customers, to ...
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By : Jess Jepson / 23 May, 2016 /

Mitel 5000, Mitel OAI, mivoice office 250, Posts, Blog, Cloud Communications

What is Mitel OAI?

OAI stands for Open Architecture Interface and is the API (application programming interface) for MiVoice Office 250.
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By : Jess Jepson / 20 May, 2016 /

Attendant Group Numbers, MiCloud Office Features, Posts, Blog, Cloud Communications

Using Attendant Group Numbers on MiCloud Office

Attendant Group Number is a function number with queue to distribute calls between attendants normally used for switchboard scenario. Attendant groups are similar to ACD groups. However, for ...
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By : Neil Tennant / 18 May, 2016 /

Flags, Mitel 5000, mivoice office 250, Posts, Blog, Cloud Communications

Endpoint Flags: Alternate Keymap

Need twice as many buttons but your phone can't squeeze any more on? Rejoice! Your Mitel phone has a keymap switching facility that virtually doubles the amount of programmable keys on your handset.
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By : Jess Jepson / 16 May, 2016 /

Customer Experience For Dummies, eBook, News, White Paper

Customer Experience For Dummies

How does your business communicate with your customers? What's their journey like when they communicate with your people?
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By : Jess Jepson / 16 May, 2016 /

Flags, Mitel 5000, mivoice office 250, Posts, Blog, Cloud Communications

Endpoint Flags: Alternate Hold Timer

For users’ convenience, the system has two Hold timers: Hold and Hold - Alternate. In the default state, the Alternate timer is set for a longer time period than the Hold timer.
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By : Jess Jepson / 14 May, 2016 /

Flags, Mitel 5000, mivoice office 250, Posts, Blog, Cloud Communications

Endpoint Flags: All Transient Displays

When this extension (endpoint) flag is enabled, it allows all transient call handling displays to appear on the endpoint display. If it is disabled, the CALL TRANSFERRED TO XXX and MESSAGE LEFT FOR ...
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By : Jess Jepson / 13 May, 2016 /

Mitel IP Phone, PIN number, Posts, Blog, Cloud Communications, hot desking

Remotely Log Out of Hot Desking on a Mitel IP Phone

We've already looked at the Hot Desk feature on the Mitel IP Phone. It lets you log into any station that's been designated as a Hot Desk, so you can bring all of your settings with you.
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By : Jess Jepson / 12 May, 2016 /

Business Internet, News

Cold Callers Beware!

A new Government law kicks in on 16th May 2016 that will stop direct marketing companies from hiding behind their 'withheld' numbers when cold calling. If they continue to hide their numbers, they ...
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By : Jess Jepson / 11 May, 2016 /

Mitel IP Phone, Posts, Blog, Cloud Communications, hot desking, log out

How to Log In and Out of Hot Desking on a Mitel IP Phone

You can log into any phone that's designated as a Hot Desk. You can then use your existing settings and recall your personal call history.
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By : Jess Jepson / 10 May, 2016 /

Mitel IP Phone, Posts, Blog, Cloud Communications, hot desking

How the Mitel IP Phone Hot Desking Feature Works

As its name suggests, Hot Desking lets you take your line with you around the office. When it's active, you simply log into the phone on your current desk, and all of your settings will follow you. ...
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By : Paul Wilson / 05 May, 2016 /

headset, Mitel IP Phone, Posts, Blog, Cloud Communications

Connecting a Headset to a Mitel IP Phone

For many Mitel IP phone users, a headset is an essential tool. It's important to understand how to activate and deactivate your headset, and how to manage calls, so that you give your callers a good ...
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By : Neil Tennant / 03 May, 2016 /
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