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Category: Blog

Blog

Neil Tennant

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Blog, Cloud Communications, Mitel IP Phone, Posts, speed call, speed dial

How to Use Speed Dial on a Mitel IP Phone

On a Mitel IP phone, speed dial is called Speed Call. Use this feature to dial someone with a single keypress.
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By : Neil Tennant / 21 July, 2016 /

Blog, Call recording, Cloud Communications, Mitel IP Phone, Posts

How to Record Calls on a Mitel IP Phone

Mitel's Record-a-Call feature offers you an easy way to archive calls. You can use this for training purposes, for your own reference, or to keep a record of advice that has been given to a client.
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By : Neil Tennant / 14 July, 2016 /

Blog, Cloud Communications, Fax, MiCloud Office, Posts

Fax on MiCloud Office explained

Fax Numbers are available on the MiCloud Office platform.
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By : Neil Tennant / 03 July, 2016 /

Blog, Cloud Communications, Posts

Cancelling a Callback on a Mitel IP Phone

If you set a callback on your phone, you might need to cancel the request. This is a quick and simple procedure, but you may need to refer to the list of Mitel feature access codes before you start.
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By : Neil Tennant / 21 June, 2016 /

Advisory message, Away message, Blog, Cloud Communications, Mitel IP Phone, Posts

Setting an Advisory Message on Your Mitel IP Phone

If you're going to be away from your desk for a while, you can set an Away message on your telephone screen that will advise colleagues of your whereabouts. This is handy if you want to reserve a hot ...
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By : Neil Tennant / 07 June, 2016 /

Blog, Cloud Communications, Message Waiting Indicator, Mitel IP Phone, MWI, Posts

How Do You Know When You Have a Message Waiting?

On a Mitel IP phone, your Message Waiting Indicator illuminates when you have a new message. Message Waiting Indicator is sometimes abbreviated to MWI.
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By : Neil Tennant / 06 June, 2016 /

Attendant Group Numbers, Blog, Cloud Communications, MiCloud Office Features, Posts

Using Attendant Group Numbers on MiCloud Office

Attendant Group Number is a function number with queue to distribute calls between attendants normally used for switchboard scenario. Attendant groups are similar to ACD groups. However, for ...
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By : Neil Tennant / 18 May, 2016 /

Blog, Cloud Communications, headset, Mitel IP Phone, Posts

Connecting a Headset to a Mitel IP Phone

For many Mitel IP phone users, a headset is an essential tool. It's important to understand how to activate and deactivate your headset, and how to manage calls, so that you give your callers a good ...
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By : Neil Tennant / 03 May, 2016 /

automatic call distribution (ACD) group, Blog, Cloud Communications, group presence, groups, hunt group, Mitel IP Phone, personal ring group, Posts, ring group

About Group Presence on the Mitel IP Phone

When you're added to a telephone group, there may be times when you need to log out to prevent calls being routed to your phone. This can help to reduce wait times for callers, as well as ensuring ...
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By : Neil Tennant / 26 April, 2016 /

Blog, Cloud Communications, MiCloud Office, Posts

MiCloud Office Call Distribution Numbers explained

Call Distribution Number / (also known as ACD Light Group Number) With your MiCloud Office phone system a Call Distribution Number is a function number with queue to distribute calls to logged in ...
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By : Neil Tennant / 23 April, 2016 /
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