Take one final bow
ShoreTel V14.2, or Mitel V14.2 as it is now known following the acquisition, is one of the key pieces of legacy technology which helped ShoreTel establish dominance as a communications specialist. Having served customers globally for over a decade, it has helped businesses across a number of different industries grow and thrive, whilst updating regularly to meet the needs of a dynamic market. Mitel V14.2 has delivered both a feature rich and stable telecommunications platform for a lot of Solar’s customer based, allowing them to achieve their business needs year after year. However, as with all good things, it must come to an end.
Mitel has declared that this version of the operating software will go ‘End-of-Life’ (EOL) with effect from June 30th 2018, which effectively means that from this point onwards there will be no further development, upgrades or bug fixes. Whilst I am sure there may be some initial disappointment at this revelation, this software has been on the market for over a decade, and therefore shouldn’t come as too much of a surprise. There is no standing in the way of technological evolution and the new version should prove more akin to modern interfaces and ways of working.
So, what comes next?
Well for many, Mitel offers robust and flexible solutions, making them the obvious migration path, especially “Connect”, which is the latest software of the platform. Connect certainly is the logical next step on your communication journey as it brings with it many enhancements as the direct replacement to Mitel V14.2.
Mitel V14.2 offers the foundations for Connect. The updated Connect system is built on completely new code, with new architecture and administration portals but many of the key features prominent on 14.2 remain. The revised portal offers simple and centralised system management housed in a redesigned client – the emphasis of the system is on ease of use and new collaboration features which will completely revolutionise the way you do business, predominately due to the fact the platform is web-based.
The key advantage of the Enterprise Contact Centre (ECC) client being web-based is the fact there is no need to upgrade ECC desktop clients after software upgrades, which minimises downtime to your operations.
Along with the new software, so too comes new hardware including the ‘ST’ range of switches which offer drastically improved resource capabilities beyond the ‘SG’ switches – whilst remaining competitively priced. Furthermore, a key piece of hardware available is the “Edge Gateway”, which is only available on ‘Connect’ and offers remote users greater flexibility, allowing access to PBX & ECC Clients, Softphone and the ability to connect the IP 400 series handsets from any external location. This is a critical addition to the range in terms of Disaster Recovery and Business Continuity (DR+BC) planning.
So why move?
Connect offers a whole host of new features and system improvements beyond Mitel V14.2, whilst giving you flexibility like never before. As an example, on the latest version of Connect, the Mitel Connect for Chrome plug-in is available and now allows the use of Softphone. Furthermore, with Connect being hosted in the cloud it offers you many key benefits, such as scalability and cost predictability which simply wasn’t possible with its predecessor.
Cloud telephony is undoubtedly the market trend and once you realise the benefits it is easy to see why. Click here to learn how your business can benefit from migration, after all, there is light beyond the cloud.
If you are currently on 14.2 and would like to learn more about Connect or discuss your upgrade path options, speak to your account manager or drop us an email at firstname.lastname@example.org
If you have heard the hype about Cloud but are unsure if it is quite right for you, check out these 10 signs that mean now might be the right time to make the switch;