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Category: Blog

Blog

Contact Centre, rfp, Blog, Call Centre

How to create a Contact Centre RFP - Part 1

Creating a Request for Proposal (RFP) for a Contact Centre solution is relatively challenging because of it complexity and often vast array of individual requirements.
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By : Jess Jepson / 28 January, 2015 /

Contact Centre, Contact Centre Solutions from Response, Customer Service, Ixia Systems, Network Improvements, Unified Communications, Blog, Call Centre, Call Security, Ixia Anue

Improve Customer Service With Increased Network Reliability

Poor customer service experiences can quickly turn viral and damage a company’s reputation, and untested infrastructures can lead to significant losses of loyal customers and sales. Traditionally, ...
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By : Jason Evans / 31 May, 2013 /
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