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Category: Blog

Blog

Blog, Call Centre, Contact Centre, rfp

How to create a Contact Centre RFP - Part 1

Creating a Request for Proposal (RFP) for a Contact Centre solution is relatively challenging because of it complexity and often vast array of individual requirements.
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By : Jess Jepson / 28 January, 2015 /

Blog, Call Centre, Call Security, Contact Centre, Contact Centre Solutions from Response, Customer Service, Ixia Anue, Ixia Systems, Network Improvements, Unified Communications

Improve Customer Service With Increased Network Reliability

Poor customer service experiences can quickly turn viral and damage a company’s reputation, and untested infrastructures can lead to significant losses of loyal customers and sales. Traditionally, ...
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By : Jason Evans / 31 May, 2013 /
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