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Category: Blog

Blog

Mitel IP Phone, Posts, Blog, callback message, Cloud Communications

Retrieving and Sending Callback Messages

Callback messages allow users to communicate when their phone lines are busy.
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By : Jess Jepson / 09 June, 2016 /

Advisory message, Away message, Mitel IP Phone, Posts, Blog, Cloud Communications

Setting an Advisory Message on Your Mitel IP Phone

If you're going to be away from your desk for a while, you can set an Away message on your telephone screen that will advise colleagues of your whereabouts. This is handy if you want to reserve a hot ...
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By : Neil Tennant / 07 June, 2016 /

Mitel IP Phone, MWI, Posts, Blog, Cloud Communications, Message Waiting Indicator

How Do You Know When You Have a Message Waiting?

On a Mitel IP phone, your Message Waiting Indicator illuminates when you have a new message. Message Waiting Indicator is sometimes abbreviated to MWI.
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By : Neil Tennant / 06 June, 2016 /

Feature Codes, Mitel 5000, mivoice office 250, Posts, Blog, Cloud Communications

Secondary Language - Feature Code 301

The Secondary Language option corresponds to the Change Language feature code 301. The Change Language feature is used to toggle between the system Primary Language and the system Secondary language.
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By : Jess Jepson / 02 June, 2016 /

Mitel IP Phone, Posts, Blog, Cloud Communications, Make Busy

How to Make Your Phone Appear Busy

The Mitel IP phone lets you spoof a busy status, which essentially makes your phone appear engaged. Other users who are on your phone system will see the normal busy message on their phone screen.
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By : Paul Wilson / 31 May, 2016 /

mivoice office 250, Posts, Blog, Cloud Communications, Features

MiVoice Office 250 Hunt Group features explained

How do I route calls so my customers aren’t kept waiting? One of the top reasons for a business to invest in a new communications system is to improve how well they respond to their customers, to ...
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By : Jess Jepson / 23 May, 2016 /

Mitel 5000, Mitel OAI, mivoice office 250, Posts, Blog, Cloud Communications

What is Mitel OAI?

OAI stands for Open Architecture Interface and is the API (application programming interface) for MiVoice Office 250.
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By : Jess Jepson / 20 May, 2016 /

Attendant Group Numbers, MiCloud Office Features, Posts, Blog, Cloud Communications

Using Attendant Group Numbers on MiCloud Office

Attendant Group Number is a function number with queue to distribute calls between attendants normally used for switchboard scenario. Attendant groups are similar to ACD groups. However, for ...
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By : Neil Tennant / 18 May, 2016 /

Flags, Mitel 5000, mivoice office 250, Posts, Blog, Cloud Communications

Endpoint Flags: Alternate Keymap

Need twice as many buttons but your phone can't squeeze any more on? Rejoice! Your Mitel phone has a keymap switching facility that virtually doubles the amount of programmable keys on your handset.
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By : Jess Jepson / 16 May, 2016 /

Flags, Mitel 5000, mivoice office 250, Posts, Blog, Cloud Communications

Endpoint Flags: Alternate Hold Timer

For users’ convenience, the system has two Hold timers: Hold and Hold - Alternate. In the default state, the Alternate timer is set for a longer time period than the Hold timer.
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By : Jess Jepson / 14 May, 2016 /

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