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Category: Blog

Blog

Contact Centre, Mitel, MiVoice Call Recording, Posts, Blog, Call recording

Product Bulletin: MiVoice Call Recording v9.0

Mitel is pleased to announce the upcoming availability of MiVoice Call Recording & Quality Management Release 9.0 for MiVoice Office 250 and MiVoice Business customers. This release is part of an ...
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By : Jess Jepson / 20 November, 2015 /

Contact Centre, Free business calls, Posts, Blog, Call centre call packages

Free calls for Call Centres - sound crazy?

I have to admit when I was thinking of a title for this article I thought to myself I sound like a crazy man and no-one will listen..
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By : Jess Jepson / 11 July, 2015 /

Contact Centre, Posts, Blog

Generating Reports on MiContact Centre Business

This post will show you how to run a report, the example shown is of a Voice Queue Group Performance by Member Report. A quick note once you have run the report sometimes you will see a 'Data Limit ...
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By : Jess Jepson / 06 July, 2015 /

Contact Centre, Posts, Blog

Generating on-demand reports on MiContact Centre Business

As well as having the ability to schedule reports, users can at any time run reports as and when you require. Each report can be setup with restricted access using the security feature if only a ...
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By : Jess Jepson / 03 July, 2015 /

Contact Centre, Posts, Blog

How to setup email contacts for emailing reports on MiContact Centre Business Edition

MiContact Centre Business allows users to run any report on demand, by utilising security roles you can restrict access to any or all reports. This is a great way of filtering the visibility of each ...
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By : Jess Jepson / 25 June, 2015 /

Contact Centre, Posts, Blog

Top 5 reports every Contact Centre should be running

Every contact centre is different that is why MiContact Centre Business has an array of reports available that can be customised to only include the data you need. But there are 5 reports that we ...
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By : Jess Jepson / 19 June, 2015 /

Contact Centre, Blog

How to add new users to Oak Evolve`

Oak Evolve pulls information on every user directly from the phone system but if you need to generate a login for a user you will need to do so manually.
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By : Jess Jepson / 15 April, 2015 /

Contact Centre, OAISYS, virtualisation, Blog, Hyper-V

Does OAISYS Talkument support Hyper-V?

I was recently asked by a client whether OAISYS Talkument (now called MiVoice Call Recording) could be deployed in Microsoft Hyper-V?
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By : Jess Jepson / 18 March, 2015 /

Contact Centre, Blog

How to setup report emailing on MiContact Centre Business

MiContact Centre is the type of software that is configured and setup correctly can be left to run in the background unless you want to make small tweaks to your reports every so often.
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By : Jess Jepson / 03 February, 2015 /

Contact Centre, rfp, Blog, Call Centre

How to create a Contact Centre RFP - Part 1

Creating a Request for Proposal (RFP) for a Contact Centre solution is relatively challenging because of it complexity and often vast array of individual requirements.
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By : Jess Jepson / 28 January, 2015 /
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