Category: Blog


Cloud Communications, Contact Centre, News

Mitel: On the pulse with WhatsApp

Since it’s birth in 2009, WhatsApp has taken the world by storm with 1 in 7 people now using it globally – that’s more than 1 billion users folks! So we may as well embrace it like Mitel have ...
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By : Jess Jepson / 22 April, 2016 /

Contact Centre, Customer Service, News

How to Provide the Exceptional Experience That Your Customers Demand

Customer service used to involve private conversations between customers and members of your team. If someone had a complaint, they’d call, phone or email, and it would get worked through behind ...
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By : Jess Jepson / 03 February, 2016 /

Contact Centre, MiContact Center Business, News

What's new in MiContact Center Business & MiVoice Analytics Release 8.0?

We are delighted to announce availability of MiContact Center Business R8.0 with a host of new features and product enhancements to give Mitel the competitive edge - it's now easier to buy, ...
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By : Jess Jepson / 17 December, 2015 /

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