Category: Blog


customer satisfaction, Customer Service, eBook, Posts, contact centre, customer support, data communications

Solar Customer Support Guide - July 2017

Please see below for the most up to date customer support guide.
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By : Elliot Dacosta / 08 June, 2017 /

Customer Service, News, Contact Centre

How to Provide the Exceptional Experience That Your Customers Demand

Customer service used to involve private conversations between customers and members of your team. If someone had a complaint, they’d call, phone or email, and it would get worked through behind ...
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By : Jess Jepson / 03 February, 2016 /

Contact Centre, Contact Centre Solutions from Response, Customer Service, Ixia Systems, Network Improvements, Unified Communications, Blog, Call Centre, Call Security, Ixia Anue

Improve Customer Service With Increased Network Reliability

Poor customer service experiences can quickly turn viral and damage a company’s reputation, and untested infrastructures can lead to significant losses of loyal customers and sales. Traditionally, ...
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By : Jason Evans / 31 May, 2013 /

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